Skip to content

General information

Location:
Richardson - Texas, USA
Job Family:
Customer Experience
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-37498-2024

Description & Requirements

About the Role

As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.


What You Will Do

  • Provides high-level technical expertise to both Internal and External customers.
  • Creates digital customer self-help materials for Audio & Lighting brands.
  • Makes design recommendations to internal and external stakeholders on best practices and correct utilization of Harman Professional equipment.
  • Logs product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalates to Mgmt. & Engineering teams when appropriate.
  • Attempts to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
  • Exercises judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer.
  • Issues repair authorizations and advanced replacement requests when necessary.
  • When required, help with spare parts identification.
  • Works with customers and sales partners to identify and arrange customers' training needs.
  • Research and create product comparison sheets for sales reps and internal customers.

What You Need

  • Strong knowledge of lighting and some general audio principles.
  • Minimum 5 years experience in the professional lighting industry
  • Live Lighting/Music Production Experience
  • Extensive knowledge of company and competitors Audio & Lighting products
  • Experience with Home Studio Products and Techniques.

What is Nice to Have

  • Associate degree in a related field.
  • Proven interpersonal and written communication skills.
  • Experience using Adobe Creative Suite - After Effects, Premiere and Photoshop
  • Strong computer skills using Microsoft Operating System, Office products as well as MAC OS X.

What Makes You Eligible

  • Willingness to travel up to 30%.
  • Willingness to work in an office located in Richardson, TX.
  • Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • An inclusive and diverse work environment that fosters and encourages professional and personal development.

.

#LI-DP2

.


Pay Transparency
USD 58,875 - USD 86,350

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.


Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.