Harman

About the Role

The Customer Quality Engineer will work with our OEM customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies..

Supervisory Responsibilities:
This position does not have direct and/or indirect reports.
 

What You Will Do

• Act as an assistant project manager to Director, Customer Quality
• Develop project charters for Quality Academy updates and new requirements.
• Assist in creating a Quality Academy landing page on the HARMAN HUB.
• Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service, Sales) to drive resolution for product complaints.
• Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
• Support APQP activities with customers and Harman manufacturing to facilitate PPAP submission according to customer schedule.
• Assist internal and external contacts to resolve product and process problems, investigating and solving manufacturing-related problems.
• Define specifications for new projects requested by quality process owners.
• Learn about problem solving, failure analysis, and closed-loop quality systems.
• Complete other projects as assigned

What You Need

• Must be currently enrolled in a Bachelor's Degree program pursuing relevant degree (computer science, engineering) at an accredited institution, taking at least one class in the semester/quarter prior to participation in the internship program and returning to school for at least one semester upon completion of the internship program
• Must have a cumulative 3.0 GPA
• Must have strong oral and written communication skills and be able to confidently interact and present information to senior leaders and executives
• Experience using AIAG guidelines (APQP, PPAP, PFMEA)
• Practical problem solving using:  8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc
• Must work collaboratively with strong interpersonal and relationship-building skills
• Self-Driven, team oriented individual with strong leadership qualities
• Skilled with MS Office software: Outlook, Word, Excel, Powerpoint

What is Nice to Have

• Prior experience with Automotive OEM
• Ability to specify, develop, and operate specialized equipment used for product analysis.
• Ability to calculate and analyze data, and generate reports.

What Makes You Eligible

• Be willing to work in an office in Novi, Michigan.
• Able to provide your own housing and transportation to/from work.
• Must possess unrestricted work authorization.
• Successfully complete a background investigation and drug screen as a condition of employment
• Must provide full work availability from May 20, 2024 through August 9, 2024 and be able to work 40 hours per week

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development