Harman

About the Role

Development Quality brings the voice of the customer to the project throughout the lifecycle with a special focus on the development process, to meet the expected deliveries, field, service, and initial quality targets.

• Overall responsible person for the management of Quality Assurance as a process owner in a project, reporting to Quality Assurance Management (independent from the project).

• First point of contact for stakeholders (e.g. PM, SW PM, System Architects, Functional/Product Owner, Controlling, Sales, Customer) regarding QA Management.

• Representation of QA Management in-process reviews (e.g. Maturity Gate Task List - MGTL reviews, Process Compliance Checks - PCC, ASPICE, IATF16949, peer/walkthrough, etc.)

What You Will Do

• Definition of QA Strategy / Plan within the project, aligned to project-specific process requirements and to customer-specific requirements.

• Define and justify tailored Quality Assurance (QA) activities based on Harman QA internal standard process and project dynamics.

• Define and schedule QA activities aligned with the QA Schedule / Project Master Schedule.

• Update QA activities within the QA Schedule with the newest timelines, ensuring customer commitments and timelines are met.

• Establish and align Process Compliance (PCC's) planning with relevant stakeholders.

• Baseline and approve the project pre-aligned Configurable Items of the Quality Assurance (QA Plan, QA schedule, QA status report, etc.).

• Manage the Peer/Walk through for the established QA strategy and for the engineering & supporting processes.

• Collaboration with other regional quality teams and global teams to ensure alignment and process adherence across the organization.

• Contribute towards organizational process definition/updates.

Organization:

• Attend and support the QA team meetings.

• Attend regular reviews of Release Readiness Review (RRR & IRRR) and provide data-driven evaluation to share decisions.

• Attend regular reviews within internal project weekly meetings T1/T2 (Team 1/Team2) and support opportunities for improvement.

• Attend Risk Reviews to ensure that the risk process is correctly followed, and all risk actions are tracked to closure.

• Attend LL (Lesson Learned) reviews with T1 and support process adherence.

• Participate in SW FMEA review meetings and check that all identified actions are closed.

• Ensure the follow-up and closure of identified QA Walkthrough findings and release the Quality Strategy/Plan.  

Tooling and Training:

• Establish and release QA escalation mechanism and tracker.

• Roll out the QA Escalation Tracker.

• Train the team on the released QA Strategy / Plan.

Process Execution:

• Support the project tailoring of the Project Manual and Charter (PM&C).

• Support the release of the Tailored MGTL (Maturity Gate Task List).

• Definition and roll out of QA Plan/Strategy within the project.

• Perform QA activities as defined and planned within the QA plan to ensure that system development processes are followed.

• Ensure consistent identification and integration of referenced QA related documents (GCSR, ISOs, Norms, Standards, etc..) within QA strategy / Plan.

• Ensure Peer Review for in-scope Development process plans/strategies.

• Evaluate the MGTL Work Products (WP) towards planned release gates for various domains (Project Maturity, SW Maturity, Manufacturing & Compliance).

• Ensure SW quality data collection and reporting regularly (e.g. PSR scorecard, QA report, customer quality reporting, etc.)

• QA information exchange with the customer and other project stakeholders

• Ensure clarification of QA activities, if needed.

• Review quality and compliance of the established and released engineering / supporting Work Products (WP's) by means of PCCs, MGTL, Spot Checks/Sampling Checks (if applicable) and any other audits / assessments that are required by the customer.

• Conduct pre-assessments / coaching with the appropriate process owners to ensure the artifacts are on track, pursuing the ASPICE and IATF assessment preparation (i.e. Mock assessments) 

• Support SW PPAP (VDA2) preparation, if requested.

• Support proper execution of audits and assessments.

• Address audit Findings/Weaknesses and assure proper action plans.

Authority:

• Decide on process tailoring following the PM and PMO guidance (including the MGTL, QA plan / Strategy, PSR, and PM&C, etc.).

• Prevent a release of software that does not meet requirements through Release Readiness Review (RRR & IRRR) and risk assessment.

• Approval of tailoring of the Harman BMS standards (i.e. Engineering & Supporting processes) based on customer quality requirements.

• Raise project risks when major/critical gaps are foreseen via quality reviews/checks.

• Raise projects issues or escalations when major/critical problems are identified via quality reviews/checks.

Accountability:

• Driving the QA process implementation within the Project.

• Providing QA status report and summary information to PM and Team 1, as needed.

• Support and/or drive internal and external escalations until resolution of the identified problem.

Skills:

• Experience with Project Management and familiar with QMS.

• Experience with technical areas (HW, SW, ME, System, etc.).

• Capability to evaluate complex systems.

• Experience in project and quality assurance.

• Knowledge of risk management methodologies.

• Decision making and problem-solving skills.

• Experienced with Software Development Lifecycle and methodologies (e.g. Process models Automotive SPICE).

• Thorough Knowledge and understanding of the Quality Management System (e.g. IATF 16949, ISO 9001, CMMI, etc).

• Thorough Knowledge and understanding of the Quality Core Tools (PPAP, SPC, MSA, CP, APQP, FMEA).

• Strong Communication and moderation skills.

• Strong negotiation skills and a drive for first-time quality.

What is nice to have:

• ASPICE certification as provisionary assessor. 

• IATF16949/ISO:9001 internal party auditor.

• VDA 6.3 certified.

• VDA 2 and VDA RGA/MLA trained.

• ISTQB Foundation.

• Agile and Scrum methodologies.

• Atlassian Tool User Experience (Confluence, JIRA)

• IBM ALM CCM User Experience

What you need:

• Bachelor's degree in engineering related field (e.g. Computer Science, Electronics, Mechatronics or any related science field);

• 5+ years of experience in Automotive Quality and Program Management in similar programs.

• Understanding of Software development lifecycle and Methodologies.

• Knowledge of process models (e.g. Automotive SPICE®)

• Knowledge of Plant Quality and AIAG VDA Quality Core Tools.

• Audit experience (either as an auditor or as auditee)

• Positive attitude and results driven.

• Able to deliver under pressure.

• Excellent skills in MS Office, MS Project.

• Technical and commercial English fluently

Eligibility Requirements:

• Willingness to travel up to 10%.
• Hybrid working

Abbreviations:

• QA - Quality Assurance
• SW - Software
• BMS - Business Management System
• QMS - Quality Management System
• PM - Program Manager
• PMO - Program Management Officer
• PCC - Process Compliance Check (i.e. Internal Assessments)
• PM&C - Project Manual and Charter
• PSR - Project Status Report
• WP - Work Products / Work Packages
• FMEA - Failure Mode and Effect Analysis
• CP - Control Plan
• SPC - Statistical Process Control
• PPAP - Production Part Approval Process
• MSA - Measurement System Analysis
• APQP - Advanced Product and Quality Planning
• IATF - International Automotive Task Force
• AIAG - Automotive Industry Action Group (U.S. Automotive Organization)
• VDA -  Verband der Automobilindustrie (German Association of the Automotive Industry)
• RGA/MLA - Reifegrads/Maturity Level Assurance
• RRR- Release Readiness Review
• iRRR- Incremental Release Readiness Review
• ASPICE - Automotive Software Process Improvement Capability determination
• T1 - Team 1. Team composed of Process Leads/Owners for the project.
• T1 - Team 2. Team composed of specific Process Lead and their team, assigned for the project.

What we offer 

#HarmanEmployees

• Work in international teams with the world’s largest automotive manufacturers.
• Use HARMAN Flex – choose the right working model fitting their job (WfH, Hybrid or Office)
• Access career development opportunities and get both on the job training on high-end automotive projects, as well as extensive technical trainings.
• Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)
• Are encouraged to a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays and flextime.
• And of course, enjoy meal tickets, a premium medical subscription, fitness discounts and other corporate perks.