Harman

About the Role

Harman is looking for a Retail Sales Associate to join the team at the JBL Store in New York City.  This position will have the objective of achieving retail store sales targets and executing key retail marketing projects.

Responsibilities also include providing exceptional customer experiences, performing operational tasks connected to opening and closing the store, as well as merchandising and assisting customers interested in hearing and learning about our products and the JBL Brand.

What You Will Do

• Welcome customers by greeting them and offering them assistance.
• Educate visitors on audio technology, specifically promoting JBL products and other Harman technology, brands, and history.
• Advise customers by asking questions, determining needs, and presenting products and features in a mature consultative manner.
• Assist customers in making selections by establishing and maintaining rapport, offering suggestions and product options based on customer needs, and providing quality audio demos.
• Processes payments by totaling purchases; processing cash, or by using credit cards.
• Contributes to team effort by meeting/exceeding established sales goals, while exuding enthusiasm and professionalism.
• Assists customers with any product or service problems using company guidelines and by partnering with managers to resolve issues.
• Dealing with change and being results-oriented is core to success in this role.

What You Need

• Retail sales experience - Minimum of 3-5 years of retail sales experience. Previous experience in large city, urban markets. 
• Passion for Music and Consumer Audio Technology – Experience working with  consumer electronics or products in the retail preferred. 
• Communication Skills – Strong communication and interpersonal skills are critical.  Ability to speak multiple languages is preferred. 
• Engaging Personality – Ability to engage customers in conversation demonstrating maturity and connecting the employee to JBL & Harman products through skillful conversation and eloquence. 

What is Nice to Have

• Customer Focus – Ability to meet customer needs and allay potential dissatisfaction with service or products offered in store while truly helping to find the best products and solutions for individual needs.
• Drive for Results – Able to meet and exceed established sales goals.
• Strong consumer products orientation – Keen understanding of consumer wants and needs that can be effectively applied to market-winning retail sales strategies.
• Good collaboration and Team Skills – Ability to effectively collaborate with the sales team and contribute to the overall effectiveness of the team.
• Education – 2 years associate degree, or equivalent experience preferred.

What Makes You Eligible

• Be willing to work in a retail store environment in NYC.
• Successfully complete a drug screen as a condition of employment

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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