Harman

About the Role

This position is for Global Operations Head , Reporting directly into SBU Head,  with overall responsibility and accountability for the Engineering and Business Operations function of Automotive Engineering Services

Your Team

You, as Director Business Operations, will have 3-4 people directly reporting into you for managing day to day operational activities and supporting business growth by collaborating with all functions – Sales, Finance, TA, Business and Delivery

Manager, Business Operations – Job Description

• Support SBU- day-to-day Business and Engineering Operations at peak efficiency, developing and executing the “rhythm” for SBU operations.
• Accountable for executing and tracking Resource Management process using PMA system adapted by Harman.
• Tracking changes to project staffing needs and internal fulfilment of these demand gaps.
• Ensure high efficiency utilization of resources by managing bench. Tracking and mapping their fitment to open positions with SBU and even outside SBU.
• and ensuring accuracy in the data and the reporting.
• Coordinating reviews for hiring requests in the region to ensure alignment to latest program business case and change requests and internal fulfilment.
• Develop Operation Review material along with various functional owners, ensuring single source of data is used in a consistent way.
• Ensuring up to date dashboards for various operational and engineering matrices.
• Driving achievement of SBU targets in terms of Schedule, Budget, Cost, and Transformational Goals.
• Work with Finance, Business and Delivery teams for account profitability and effort as per approved PnC
• Interfaces with supporting functions (Finance, Business, HR) and provides reporting data for making key decisions.
• Presents performance reports and metrics to the SBU and Divisional leadership as needed.
• Own operational process and ensure execution by Business and Engineering on day-to-day basis.
• Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.
• Ensuring resource attributes with respect to SBU, Portfolio, accounts, company code, supervisory organization etc are in sync across Systems – global system and PMA tools used for resource management
• Ensure alignment with Global guidelines and transformational goals at Automotive level – FoE, Culture and Transformation Goals
• Represent AES SBU in various cadence calls across Automotive Division

What You Need

• 20+ years of experience with 10 in leading multisite business units for Operations
• Bachelor’s degree in business administration or engineering
• Experience in Business and Sales Operation of Software services industry
• Knowledge of key process of resources management and cost control
• Excellent and hands on experience on using PMA tools and Dashboard tools (Qlik sense)
• Sales Operations experience
• Expert in data analytics and representation (usage of excel tools)
• Good experience in creating presentations related to Operations data – resources (current, projections, hiring attrition, pyramid etc), Cost ( Project to SBU level cost, margin, resource cost, budget Vs actuals, overrun etc) and Utilization (optimal usage of resources across projects, bench management, billability etc).
• Excellent organizational and cross functional skills
• In-depth understanding of all the supporting business functions and principles.
• Strong verbal, written and presentation skills to have effective communication at all levels in the organization.