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General information

Location:
IN_Bangalore_EOIZ Indust Area Campus_HCS
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-38801-2024

Description & Requirements

What You Need: As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information/observations/logs & all required support to L2/L3 team to diagnose a reported/escalated problem. • Basic Knowledge on SQL Queries. • Multi OS experience Windows, Unix. • Multitasking capabilities which includes Ticket handling & Follow-ups Requirements: • Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail. • Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc • Support Customers over the phone/email by answering their product questions and offering technical assistance. • Experience on working with remote support groups, international support groups, and 24x7 support operations. • The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working. • Should have experience in Client Interaction. • Good communication and ability to work independently. • Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.

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Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.