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General information

Location:
IN_Bangalore_EOIZ Indust Area Campus_HCS
Additional Location:
Bangalore, India
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-35979-2024

Description & Requirements

Job Description 

EUC Ops Requirements -Support Specialist

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?   

  • Resolve customer’s issues via the Chat, Telephone, email, or Webex session. 
  • Regular follow ups with customers with recommendations, updates, and action plans. 
  • Escalate issues in a timely manner according to Standard Operating Procedures. 
  • Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals. 
  • Handle internal and external escalations which are within the team’s scope. 
  • Reproducing issues in-house and responding back in a timely manner with Continual follow ups with customers along with recommendations, updates, and action plans. 
  • Escalate issues in a timely manner according to Standard Operating Procedures. 
  • Provide initial remote technical troubleshooting on all the Workspace One SME’s and EUC products.  
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. 
  • Create knowledge base content for internal and external use. 
  • Work directly with our Internal teams such as Technical Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information. 
  • Experience - 3+years.


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.