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General information

Location:
IN_Bangalore_Sattva Knowledge Court Bdg_HII
Additional Location:
Bangalore, India
Job Family:
Supply Chain Management
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-32711-2024

Description & Requirements

About the Role

The Professional Solutions SBU, India requires a competent operations expert to become its Senior Manager, Operations. The position will lead the pre-sales application engineering, post sales service and technical support and the supply chain team in India. He/she is required to work within a matrix organization and will have to work collaboratively with various stakeholders and provide technical expertise to support business to achieve their objectives
 

What You Will Do

  • To lead the drive the performance of India Supply chain team managing forecasting, demand planning, logistics and inventory management
  • To lead and drive the performance of the India Post-sales technical support team in supporting the entire HARMAN customer base on first line support throughout the region including audio, video & control and lighting product portfolio
  • Manage the technical service operations in providing technical support and product repair services to our distributors/customers in India, including management of spare parts warehouse.
  • Manage the India Pre-Sales Application team in supporting our partners and system integrators to design  and offer world class Audio Video and Lighting Solutions
  • Ensure alignment with global approach in technical and customer service management and foster a customer-oriented approach for serviceability of our products and services for the India region.
  • To be a core interface to product life-cycle management, supplier quality, customer service, logistics and other relevant functions within the organization.
  • Support global initiatives in setting up standard operating procedures, defining service requirements for new and existing products, participating in engineering product development projects etc.
  • Develop and apply technical standards and procedures and provides advice on issues with the technical support team.
  • Own end-users and channel partners’ technical escalation back to HARMAN APAC

What You Need

  • Bachelor’s Degree in Engineering desirable.
  • Ability to understand business requirements and effectively present/articulate advanced HARMAN Audio, Video and Lighting solutions
  • Experience in managing operations in a multinational company of a similar nature is a must
  • Financial acumen to understand the function and how it relates to the overall P&L
    • Strong analytical and critical thinking skills.
    • Excellent stakeholders’ management skills
    • Advanced proven skills in deploying and administrating customer service system
    • In-depth understanding of business functions and roles, their interdependency and requirements.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.