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General information

Location:
RO_Bucharest_5-7 Dimitrie Pompei blvd
Additional Location:
Bucharest, Romania
Job Family:
Digital
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-36177-2024

Description & Requirements

About the Role

This is a Site administrator role reporting to the EUC Manager for the region.  The role will involve the day-to-day on-site support of staff in the Bucharest office and occasional remote support for other locations.

What You Will Do

  • Ensure desktop support internal processes and procedure are adhered to
  • Manage incidents/ service requests assigned to them until resolution/ execution
  • Provide support to local and remote users
  • Handle end user escalation effectively and involve EUC Manager accordingly
  • Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
  • Updating pending tickets with timely, precise, and accurate updates
  • Following up with end users or support groups, if necessary, for closure of pending tickets
  • Creating and uploading knowledge base articles
  • Provide support to internal projects and ensure all assigned projects deliverables are completed
  • Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching
  • Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
  • Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

What You Need

  • 5 years plus experience in and IT support role
  • Understand requirements on the vision and roadmap on End user space
  • Ability to design, deploy, and manage end user computing environment.
  • Good experience in core End User services domain
  • Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting
  • Knowledge of Office applications, MS O365, security clients, patch management, etc.
  • Experience and knowledge in various methodologies and models for end user services delivery.
  • Awareness and experience in practice development initiatives
  • Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
  • Strong communication skills, both verbal and written in Romanian and English

 

What is Nice to Have

  • Work well in team environments and be self-motivated/self-starting
  • Strong listening skills and ability to innovate and brainstorm around business ideas and needs
  • Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven
  • Able to derive results in an ambiguous setting and accomplish results in line with business needs
  • Troubleshooting knowledge of Linux and MAC Operating systems

What Makes You Eligible

  • This role is a full-time role in the Bucharest office location

 

#HarmanEmployees

  • Work in international teams with the world’s largest automotive manufacturers
  • Use HARMAN Flex – choose the right working model fitting their job (WfH, Hybrid, or Office)
  • Access career development opportunities and get both on-the-job training on high-end automotive projects, as well as extensive technical trainings
  • Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)
  • Are encouraged to have a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays, and flextime
  • And of course, enjoy meal tickets, a premium medical subscription, fitness discounts, and other corporate perks


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.