Harman

About the Role:

In this role, Functional architect will work as part of the team responsible coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies. The candidate will have strong business analysis, technical documentation, and application design skills. A successful candidate must have experience defining business processes in customer service and e-commerce, marketing, or sales applications. S/he will work with and across various teams, communicating business requirements and coordinating priorities across global and regional business teams. The candidate will participate in all aspects of the development lifecycle – strategy, requirement definition, development, testing, deployment, and ongoing support.

What You Will Do:

• Partner with global and regional customer experience and e-commerce teams to translate business strategies into technology solutions
• Define global customer service and e-commerce priorities, taking into account regional and global priorities
• Write, elaborate, and define agile Stories
• Govern the Sprint cadence and process, and work with the team to ensure on-time and high quality Sprint and project releases
• Hands-on delivery management of large and technically complex initiatives (website expansions to new regions, systems integrations, new features) that will grow HARMAN’s e-commerce and customer experience reach
• Coordinate and run typical Scrum/Agile ceremonies with the development team
• Manage documentation of technical solutions in Confluence to educate business users on the use of new functionality
• Evaluate and compare technologies in the Ecomm and CX space to make the best recommendations for Harman's roadmap
• Work with QA engineers to create and ensure the execution of test plans during QA and UAT phases
• Create and review documentation including checklists and test cases, prioritize and estimate them
• Triage and perform initial troubleshooting of issues that are raised by e-commerce and customer service teams

What You Need:

• Minimum 5 years of project management or business analysis experience in a complex IT systems environment
• Minimum 3 years of experience in utilizing an Agile/Scrum methodologies to iteratively improve online software
• Minimum 3 years of experience administrating e-commerce platforms at scale such as Salesforce Commerce Cloud, Magento, or Hybris
• Experience working with OMS, ERP, and related systems
• Experience working with globally distributed teams
• Ability to troubleshoot within various applications
• Strong ability to plan for data integrations between various IT systems
• Understanding of various software team management techniques
• Experience in working closely with an agile development team
• Solid analytical, problem resolution, and client relationship skills
• Strong written and verbal communication skills
• Excellent time management & organizational skills with keen attention to detail

What is Nice to Have:

• Bachelor’s degree in Computer Science or related degree
• Agile or Scrum methodology training
• Experience working with SAP ERP
• Strong experience with Salesforce Service Cloud or other Salesforce applications

What Makes You Eligible

• Be willing to adapt to working from time to time to another times zones 

What We Offer:

• Work in an international project team
• Training on the job and technical trainings
• Further development opportunity
• A great package of additional benefits such as:
  • flexible working time,
  • private healthcare (LuxMed),
  • Mybenefit cafeteria,
  • employee discounts on HARMAN products (JBL),
  • game room,
  • additional days off,
  • and much more…