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General information

Additional Location:
Lodz, Poland
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

About the Role:

In this role, Functional architect will work as part of the team responsible coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies. The candidate will have strong business analysis, technical documentation, and application design skills. A successful candidate must have experience defining business processes in customer service and e-commerce, marketing, or sales applications. S/he will work with and across various teams, communicating business requirements and coordinating priorities across global and regional business teams. The candidate will participate in all aspects of the development lifecycle – strategy, requirement definition, development, testing, deployment, and ongoing support.

What You Will Do:

  • Partner with global and regional customer experience and e-commerce teams to translate business strategies into technology solutions
  • Define global customer service and e-commerce priorities, taking into account regional and global priorities
  • Write, elaborate, and define agile Stories
  • Govern the Sprint cadence and process, and work with the team to ensure on-time and high quality Sprint and project releases
  • Hands-on delivery management of large and technically complex initiatives (website expansions to new regions, systems integrations, new features) that will grow HARMAN’s e-commerce and customer experience reach
  • Coordinate and run typical Scrum/Agile ceremonies with the development team
  • Manage documentation of technical solutions in Confluence to educate business users on the use of new functionality
  • Evaluate and compare technologies in the Ecomm and CX space to make the best recommendations for Harman's roadmap
  • Work with QA engineers to create and ensure the execution of test plans during QA and UAT phases
  • Create and review documentation including checklists and test cases, prioritize and estimate them
  • Triage and perform initial troubleshooting of issues that are raised by e-commerce and customer service teams

What You Need:

  • Minimum 5 years of project management or business analysis experience in a complex IT systems environment
  • Minimum 3 years of experience in utilizing an Agile/Scrum methodologies to iteratively improve online software
  • Minimum 3 years of experience administrating e-commerce platforms at scale such as Salesforce Commerce Cloud, Magento, or Hybris
  • Experience working with OMS, ERP, and related systems
  • Experience working with globally distributed teams
  • Ability to troubleshoot within various applications
  • Strong ability to plan for data integrations between various IT systems
  • Understanding of various software team management techniques
  • Experience in working closely with an agile development team
  • Solid analytical, problem resolution, and client relationship skills
  • Strong written and verbal communication skills
  • Excellent time management & organizational skills with keen attention to detail

What is Nice to Have:

  • Bachelor’s degree in Computer Science or related degree
  • Agile or Scrum methodology training
  • Experience working with SAP ERP
  • Strong experience with Salesforce Service Cloud or other Salesforce applications

What Makes You Eligible

  • Be willing to adapt to working from time to time to another times zones 

What We Offer:

  • Work in an international project team
  • Training on the job and technical trainings
  • Further development opportunity
  • A great package of additional benefits such as:
    • flexible working time,
    • private healthcare (LuxMed),
    • Mybenefit cafeteria,
    • employee discounts on HARMAN products (JBL),
    • game room,
    • additional days off,
    • and much more…

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.