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General information

Location:
IN_Bangalore_Manyata Embassy BSNS Park_HCS
Additional Location:
Bangalore, India
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-34753-2024

Description & Requirements

Primary responsibilities:  

  

  • Provide in-depth technical support for customers and partners via phone and e-mail support, while ensuring satisfaction with Microsoft software.   
  • Determine the best approach for resolving technical issues that will yield the desired turnaround time and optimal customer solution while minimizing the impact to the customer.  
  • Engage and collaborate with other Microsoft groups, including escalation teams, to obtain resolution to critical, complex issues.   
  • Engage management, as needed, on highly sensitive or recovery issues.  
  • Provide exceptional customer service in politically charged environments.  
  • Customer on-site visits and travel may be requested with very little advance notice.   
  • Create and maintain technical content including Knowledge Base articles, blogs, whitepapers, training documents, etc.  
  • Maintain strong working knowledge of all related products and technologies as well as future release products and take ownership for product improvement in key product areas. ·            Participate in planned team shift rotations to cover business   

  

Primary Skills:  

  

  • Superior problem solving and troubleshooting skills in technical areas  
  • Exceptional customer service, overall communication skills, and technical writing skills  
  • Must have sufficient technical depth to communicate with Escalation partners and other internal organizations at a peer level  
  • Must have the ability to work independently with minimal management supervision and as part of a team of engineers  
  • Demonstrated aptitude for providing exceptional customer service in politically charged environments  
  • Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.  
  • Ability to apply technology to improve existing products and systems at customers and for internal use  
  • Ability to adapt quickly to changing circumstances, direction, and strategy  
  • Demonstrate strategic thinking with value-add contributions  

  

Technical Requirements:   

  • Knowledge of MS Office Applications (Word, Excel, PowerPoint)  
  • Basic understanding of Windows Operating System Fundamentals 
  • Basic Understanding of Microsoft 365 Ecosystem 
  • Understanding of client/server, networking, and Internet technologies fundamentals.  
  • Experience in network operations, software support or I.T. consulting.  
  • Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.  


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.