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General information

IN_Pune_Embassy Tech Zone _Rajiv Gandhi Infotec Park_HCS
Additional Location:
Pune, India
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

Job Profile
Level 1 Customer Support to Global Customer Base.
Co-ordinate with External and Internal Stakeholders for Service Provisioning, Product Licensing, RMA and Support Activities.
Basic level technical support for network security products.
Basic Troubleshooting, diagnosing and resolving technical customer issues.
Skill sets desired
Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal (English) communications skills.
Basic Networking Skills - Understanding of the protocols surrounding IP service provider networks.
Security skills – Understanding of Security Products like Firewall, IDS/IPS
Operating systems - Basic knowledge of Linux
Working Knowledge of CRM, Ticketing tools.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.