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General information

MX_Lote Bravo Juarez_ 2290 Ave Torres
Additional Location:
Lote Bravo, Juarez, Mexico
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

What You Will Do 

• Ensure Be the lead Quality interface and Voice of the OEM Customer

• Expert at Problem Solving Techniques such as but no limited: DMAIC, Red-X, Shaining, etc.
• Champion suspect product speakers field investigations to closure
• Provide outstanding customer support with investigation updates. 
• Conduct preventative quality visits at customer locations for a proactive quality approach.
• Ensure quick response problem solving carried out for all 0KM & any development concerns and reported to OEM Customer. 
• Responsible for developing detailed knowledge of the customer’s product and processes.
• Meet with customer representatives to provide technical support for product functionality or processing concerns.
• Investigate and recommend processes and improvements for resolving, eliminating and preventing negative quality issues.
• Recommend and drive improvements to facilitate customer satisfaction. 
• Responsible for scorecard management reviews and applying corrective actions to manage the customer scorecard to ensure positive ratings for our products.

• Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance. Develop presentations for quality reviews by internal and customer groups.
• Represent Harman at customer meetings, conferences and training; Assure Harman is current and in compliance with customer quality requirements.

What You Need 

• Must have excellent analysis and problem solving skills.

• Advanced English.

• Practical experience in root cause analysis using tools , Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc.
• Minimum education: Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical).
• Minimum 5 years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment.
• Minimum 3 years of experience with automotive electronics, preferably audio and/or infotainment modules.
• Must have 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA).
• Excellent interpersonal, organizational, verbal and written communication skills required.
• Customer specific requirements (applicable).

What is Nice to Have

• Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
• Communication Skills (Oral and Written).
• Able to plan and organize.
• Social and group skills.
• Initiative.
• Teamwork skills.
• Analytical.
• Supervision skills. 
• Computer knowledge.
• Knowledge of Quality Systems (IATF 16949, ISO 9001).
• Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.).
• Control Plan knowledge. 
• MSA Measurement System analysis.
• Statistical Process Control (SPC).
• PPAP knowledge. 
• VDA Knowledge.
• BIQ Knowledge.
• Automotive Customer portals experience. 

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.