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General information

Location:
DK_Kvistgård_Hejreskowej 18A
Additional Location:
Kvistgård, Denmark
Job Family:
Quality
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-32822-2024

Description & Requirements

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.  

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.

For our Quality / Product department within Harman Consumer Lifestyle, based in Kvistgaard, Denmark, we are looking to hire a:

Product Specialist - EMEA

About the Role:

This position is within HARMAN’s Lifestyle Division EMEA, headquartered in Amsterdam. Job location is Kvistgaard, Denmark.

This position is responsible for summarizing and highlighting key and meaningful product feedback, gathered from the field and interactions with our front line customer service staff, to be shared with the customer service leadership team as well as the appropriate departments within the organization for continuous improvement purposes. 

The product specialist is also responsible for knowledge content creation for our products and the support of our customer service operations.

What You Will Do:

  • Gather relevant product feedback from social media interactions, customers and helpdesk teams and work with the appropriate department(s) to ensure customer feedback is communicated to relevant business units for review and/or action.
  • Actively manage the NPI process tracker in collaboration with the counterpart from either EMEA or US regions.
  • Product knowledge creation in Salesforce.
  • Answer to social media reviews and questions through Bazaarvoice and Connections.
  • Suggest and/or develop processes and provides regular product training and updates to the helpdesk team’s trainers and team leads.
  • Provide recommendations as appropriate to the product teams.
  • Analysis of service repair reporting.
  • Provide advice, assistance and support to the helpdesk teams, as well as handling escalations and responding to technical questions regarding the respective business unit.
  • Ongoing review an analysis of Salesforce business unit reporting to detect any trends that may need to be communicated.
  • Other tasks may be assigned by the supervisor as appropriate.

What You Need:

  • Professional working proficiency in English.
  • At least 3 years of Technical support from similar business.
  • High level knowledge in Excel and Word. 
  • Ability to work effectively within a matrix environment.

What We Offer:

  • HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation. You will also receive top-notch employee discounts on Harman’s Consumer Audio products.
  • Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance.
  • Professional development opportunities through HARMAN University’s business and leadership academies.
  • Internal talent management leadership acceleration programs.
  • “Be Brilliant” employee recognition and rewards program.
  • A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
  • The chance to work with on complex problems and continues improvement.

And a few reasons you might love it:

  • We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
  • We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!

Don't miss out on the chance to be part of a culture that values excellence and brilliance in all our employees.

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.

For more information about the position or the recruitment process, feel free to contact our Recruitment department: marc.duteweerd@harman.com

Join HARMAN and discover a world of endless possibilities!

Please note: Only applications in english will be reviewed!

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#LI-Hybrid


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.