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General information

NL_Amsterdam_Danzigerkade 16
Additional Location:
Amsterdam, Netherlands
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon. 

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.

You will join our Online Sales (E-commerce) department based in Amsterdam, The Netherlands in the position of: 

Merchandising & UX Lead - EMEA

About the Role:

As the Merchandising & UX Lead - EMEA, you will be responsible for enhancing the online customer experience and driving sales growth across all branded sites in the EMEA region. Reporting to the E-commerce Manager, you will lead the Merchandising and UX-team and build. The Direct E-commerce team is responsible for managing the branded sites, such as and Harman Kardon. across all European markets as well as marketplaces. For HARMAN, Online Sales is a strategic priority. Due to the rapid growth in recent years, we are now looking to recruit an EMEA Merchandising & UX Lead

What You Will Do:

You are responsible for ensuring an optimal site merchandising strategy and shopping experience for all EMEA brand sites. Reporting to the E-commerce Manager you’ll be able to identify, deliver and analyze the success of projects to grow sales online.

  • Lead and guide a team of three direct reports.

  • Develop and implement strategies to improve the conversion rate and usability of all EMEA branded sites, ensuring an enhanced customer experience online.

  • Collaborate closely with the Web Analyst to gather insights from quantitative and qualitative research, identifying target areas and opportunities for improvement.

  • Lead the testing roadmap and ideation process, providing optimization opportunities for the A/B testing pipeline.

  • Collaborate with stakeholders to identify needs for adaptation and improvements that positively impact customer experience, conversion rate, and commercial performance.

  • Enhance up-selling and cross-selling capabilities on our platforms through strategic initiatives and campaigns.

  • Coordinate the setup of campaigns, promotions, and commercialization efforts for New Product Introductions (NPI), including product homepage management, banner creation, and trading campaigns.

  • Collaborate with the IT/development team to implement tested designs and functionalities, leveraging Demandware platform capabilities.

  • Manage third-party partnerships and explore new opportunities to enhance online touchpoints.

  • Set targets for the merchandising team, analyze shopping experiences, and optimize merchandising strategy and assortment performance.

  • Report on business performance against targets and drive improvements in catalog management processes.

  • Coordinate bug fixes, prepare change requests, and oversee their implementation.

  • Willingness to work at the Amsterdam office 2-3 days a week.

What You Need:

  • Bachelor’s degree in Sales/Marketing or a related field.

  • 5+ years of experience in eCommerce merchandising and conversion optimization.

  • Minimum of 2 years’ experience as a people manager

  • Experience with Demandware platform, A/B testing platforms and Salesforce Commerce Cloud.

  • Basic understanding of development processes and coaching people.

  • Analytical skills and able to set clear KPIs for managing site performance.

  • Ability to work cross-functional and excellent stakeholder management.

  • Experience in managing multiple direct reports and coordinating with third-party partners.

  • Strong communication and collaboration skills, with experience working cross-regionally and globally in a diverse, multicultural team setting.

What We Offer:

  • HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.

  • We provide a flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam.

  • At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.).

  • As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.

And a few reasons you might love it:

  • We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.

  • We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!

Don't miss out on the chance to be part of a culture that values excellence and brilliance in all of our employees. Apply now and take the first step towards a career full of brilliant possibilities!

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.

For more information about the position or the recruitment process, feel free to contact our Recruitment department: or call +31 6 48 449 645.

Join HARMAN and discover a world of endless possibilities!


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.