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General information

IN_Bangalore_EOIZ Indust Area Campus_HCS
Additional Location:
Bangalore, India
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

Manager, Business Operations – Job Description

  • Support SBU- day-to-day business operates at peak efficiency, developing and executing the “rhythm” for business operations.
  • Ensure the HARMAN Resource Management Process is executed, tracking changes to project staffing needs and ensuring accuracy in the data and the reporting.
  • Coordinating reviews for hiring requests in the region to ensure alignment to latest program business case and change requests and internal fulfilment.
  • Ensure high efficiency utilization of resources by managing bench. Tracking and mapping their fitment to open positions with SBU and even outside SBU.
  • Develop Operation Review material along with various functional owners, ensuring single source of data is used in a consistent way.
  • Drive resolutions of procurement and production issues that impact profitability of the SBU.
  • Driving achievement of SBU targets in terms of Schedule, Budget, Cost, and Transformational Goals.
  • Interfaces with supporting functions (Finance, Business, HR) and provides reporting data for making key decisions.
  • Presents performance reports and metrics to the SBU and Divisional leadership as needed.
  • Own operational process and ensure execution by business on day-to-day basis.
  • Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.

What You Need

  • Bachelor’s degree in Business Administration or Engineering
  • Experience in Business Operation of Software services industry
  • Knowledge of key process of resources management and cost control
  • Excellent and hands on experience on using PMA tools and Dashboard tools (Qlik sense)
  • Sales Operations experience
  • Expert in data analytics and representation (usage of excel tools)
  • Good experience in creating presentations related to Operations data – resources (current, projections, hiring attrition, pyramid etc), Cost ( Project to SBU level cost, margin, resource cost, budget Vs actuals, overrun etc) and Utilization (optimal usage of resources across projects, bench management, billability etc)
  • Excellent organizational and cross functional skills
  • In-depth understanding of all the supporting business functions and principles.
  • Strong verbal, written and presentation skills to have effective communication at all levels in the organization.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.