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General information

Location:
IN_Bangalore_EOIZ Indust Area Campus_HCS
Additional Location:
Bangalore, India
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-35504-2024

Description & Requirements

What candidate will be expected to do -

  • Be available during your shift for answering to voice calls coming in from customers.
  • Respond to voice calls in less than 30 sec if you are not in any other call already.
  • Understand the product for which the customer is reporting the issue and understand the issue that he/she is facing.
  • Create a service desk ticket for appropriate product.
  • Provide all the necessary details in the ticket accurately like product information, subcategory, problem statement etc.
  • Hand over the shift or other required details to the engineer taking over the shift.
  • Be adaptable to be available in any shift as scheduled by the lead.

Skill requirements -

  • Candidate should have 2+ years of experience in voice support with basic technical background.
  • Candidate should be confident and should have excellent skills in overall verbal communication.
  • Candidate should be at least JLPT N4 and should have fluency in Japanese verbal communication.
  • Should be aware of Japanese customs in verbal communication.
  • Should be fluent in English communication and should be comfortable in understanding US and European accent.
  • Candidate should be willing ness to work in 24x7 voice support role.
  • Candidate should be willing to work in shifts and should be adaptable to changing shifts.
  • Candidate should have basic technical background and understanding of IT.
  • Should be willing to learn about the products and grow in the position to answer technical queries as L1 support engineer after 6 months.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.