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General information

US_Novi_30001 Cabot Drive
Additional Location:
Novi, United States of America
Job Family:
General & Administration
Worker Type Reference:
Intern (Fixed Term) (Trainee) - Intern
Pay Rate Type:

Description & Requirements

About the Role

As a Site administrator, provide day-to-day end user technical support and guidance to ensure functionality and efficiency.   

Your Team

This is a site administrator role reporting to the EUC Manager for the region.  The role will involve the day-to-day on-site support of end-user computing in the Novi, Michigan office.

What You Will Do

  • Ensure desktop support internal processes and procedures are adhered to our standards

  • Manage incidents/ service requests assigned until resolution/ execution

  • Provide support to local and remote end users

  • Handle end-user escalation effectively and involve EUC Manager accordingly

  • Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues

  • Update pending tickets with timely, precise and accurate information

  • Following up with end users or support groups, if necessary, for closure of pending tickets

  • Creating and uploading knowledge base articles

  • Provide support to internal projects and ensure all assigned projects deliverables are completed

  • Understanding on Microsoft (MS) Windows 10/11, Microsoft 365, IP addressing, DHCP, DNS, network cabling and patching

  • Perform application support, mobile device support, PC imaging, and asset management

  • Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers

What You Need

  • Experience in core End User services domain

  • Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting

  • Knowledge of Office applications, MS M365, security clients, patch management, etc.

  • Experience and knowledge in various methodologies and models for end user services delivery.

  • Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)

  • Strong communication skills, both verbal and written in English

What is Nice to Have

  • Work well in team environments and be self-motivated/self-starting

  • Strong listening skills and ability to innovate and brainstorm around business ideas and needs

  • Flexibility to support migration issues on the go, without supervision, deal with ambiguity, results driven

  • Able to derive results in an ambiguous setting and accomplish results in line with business needs.

What Makes You Eligible

  • Be willing to work in an office in Novi, MI – 40 hour work week- onsite

  • Successfully complete a background investigation and drug screen as a condition of employment

  • Must provide own housing and transportation to/from work.

  • Must possess unrestricted work authorization.

  • Must be currently enrolled in a Bachelor's Degree program at an accredited institution having completed your Sophomore year or later, taking at least one class in the semester/quarter prior to participation in the internship program and returning to school for at least one semester upon completion of the internship program

  • Must have a cumulative 3.0 GPA

  • Must provide full work availability for 12 weeks from start date- possible extension during academic year

What We Offer

  • Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)

  • Inclusive and diverse work environment that fosters and encourages career development opportunities.

  • Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.

  • Professional development opportunities through HARMAN University’s business and leadership academies

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.