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General information

MX_Lote Bravo Juarez_ 2290 Ave Torres
Additional Location:
Lote Bravo, Juarez, Mexico
Job Family:
Worker Type Reference:
Regular - Permanent
Pay Rate Type:

Description & Requirements

What You Will Do

· Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)

· Analyze Customer Demand to detect variations (Increases & Decreases)

· Make plans production according to customer requirements

· Ensure customer shipments meet delivery dates solicited

· Check that customer demand is loaded correctly in SAP system

· Develop and implement initiatives to improve customer services

· Analyze and summarize customers issues to prepare appropriate solutions/clarifications to respond to customers

· Evaluate and prioritize customer inquiries to better serve the customers

· Maintain relationships with other internal departments to improve business performance

· Analyze customers issues to develop tools and processes to increase customer satisfaction

· Establish multidisciplinary teams for continuous improvement.

· Identify and implement improvements to increase efficiency of labor

· Initiate actions to prevent the occurrence of any non-compliance related

· Participates and provides support related to quality systems management, objectives, targets, and programs.
Zero premium freight services through the proper production planning processes.

· Coordinate product changes to ensure minimal obsolescence.

· Other activities assigned by Sr. Costumer Analyst.

· Participates and provides support related to quality and EHSS systems management, objectives, targets, and programs.

What You Need

· Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence

· Engineering, International Business, Finance or Administration Degree

· 3-5 years of related experience for Services

· Experience in the automotive industry preferably

· Knowledge of ISO / TS 16949 and ISO 14001

· ERP Knowledge

· Ability to work under stressful conditions

· English 80% (reading and writing that allow fluid presentations)

· Specific Customer Requirements Training on Portal – As Customer Requirement.

What is Nice to Have

· Leadership, Change Orientation, Collaboration, Judgment, Result Driven

· Communication Skills (Oral and Written)

· Initiative

· Problem solving skills

· Achievement oriented

· Schedule Availability

· Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.