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Parts Clearing Expert – QUALITY COSTUMER SERVICE

Szekesfehervar, Fejer Additional Location: Székesfehérvár, Hungary Job ID: R-7825-2021
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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Job responsibilities:

  • Supporting Car manufacturer service organization on diagnosis of high complex failure
  • By special and specific system component knowledge supporting dealers with fast and correct diagnosis
  • Process and monitor requests of parts exchange and evaluate parts exchange requests
  • Authorize component exchange with consequence of starting warranty claim release process
  • Interface in the field of quality issues between OEM-dealership, Development, Quality customer service
  • Answer to Customer inquiries within the scope of Parts Clearing requirements and monitor performance
  • Participate at internal and external regular meetings
  • Professional clustering of OEM field complaint data
  • Responsible on creating QC internal reporting
  • Continuously providing information to speed up Root Cause Analysis to identify new failure cluster

Requirements:

  • Degree in electrical engineering with several years of related experience
  • Fluent  German
  • Excellent skills in the usage of MS Office and SAP
  • Knowledge of warranty rights
  • Good communication skills
  • Ability to work independently and flexibly
  • Excellent teamwork, people-contact skills, ability to cope with pressure and self-assured manner
  • Professional experience in related function

Advantage:

  • English language knowledge
  • Willingness for travels, driving licence „B“

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

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