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IT Site Administrator

Szekesfehervar, Fejer Additional Location: Székesfehérvár, Hungary Job ID: R-14796-2022
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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

1. Funkció (a munkakör megnevezése) / Function (name of the position)

IT Site Administrator

Main activities

  • Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT.
  • Ensure desktop support internal processes and procedure are adhered to.
  • Manage incidents/ service requests assigned to them till resolution/ execution.
  • Handle end user escalation effectively and involve DSS lead accordingly.
  • Route assign tickets to appropriate support group if necessary.
  • Identifying and escalating high priority, high severity issues.
  • Updating pending tickets with timely, precise and accurate updates.
  • Following up with end users, if necessary, for closure of pending tickets.
  • Following up with support groups, if necessary, for closure of pending tickets.
  • Creating and uploading knowledge article.
  • Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule.
  • Provide support to power users locally and remotely and resolve all issues on high priority.Desktop Support.
  • Understanding on Microsoft XP, Win7- 1&2, MS office 2007-10 support, MS exchange.Taking Service Desk calls on mobile phone for end user resolutions (Japanese or Chinese as per the region needs/off hours English support) in case offshore team in Bangalore is experiencing any resources crunch (rare instances).
  • 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, blackberry and iPhone user support, desktop imaging, familiarity with ghost, printer troubleshooting, remote access through Citrix and Cisco VPN Projector and audio-visual maintenance and support.
  • Support to Networks, Security, Server Admin and Telephony Team and handle Adhoc activities.

Education

  • University degree in IT or relevant and/or at least 3-5 years of experience in similar field.

Experience

  • Experience in IT: 3 years plus
  • Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting.
  • Knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
  • Sound knowledge of Email clients, MS Exchange and 365.
  • Sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7, 8 & 10).

Other Skills

  • Relevant experience in Manufacturing environment

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

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