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Client Success and Support Engineer

Seoul, Korea, Republic of Additional Location: Seoul, South Korea Job ID: R-15120-2022
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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Responsibilities

●    Build client rapport, understand their needs and capabilities, and find answers that deliver timely results and long-term value
●    Advocate for our clients within the organization to help prioritize issues, requests, and improvements
●    Facilitate communication surrounding client-impacting incidents and maintenance
●    Research, diagnose, and resolve complex problems independently, with help from the Support team, and with our Operations and Engineering teams as needed
●    Develop both internal and client-facing documentation to raise our standard of support and the ability of clients to make the best use of products and services
●    Take ownership of client support tickets and help facilitate resolution
●    Effectively communicate to all levels of the organization, especially stakeholders
●    Work independently with minimal supervision
●    All other assigned duties and responsibilities as assigned 


Qualifications, Experience, and Education

●    A Bachelor's degree in a related field or equivalent experience in client technology support, computer system, storage, network, or cloud administration
●    2 to 3+ years of experience in technical support or system administration, supporting internal or external clients within enterprise corporate environments
●    2+ with AWS or a similar cloud infrastructure
●    Fluent in both Korean and English, written and spoken
●    A basic understanding of data center servers, storage and networking technologies, microservice architecture, and software development life cycle is a plus
●    Experience with Docker, Terraform, and Kubernetes is a plus
●    Ability to accurately diagnose reported issues from end-user experiences, client/server software, operating system services, hardware devices, and network monitoring
●    Ability to organize and refine information from clients and write concise but well-researched problem reports for internal teams when escalation is warranted
●    Confidence and a positive attitude build trust between you and our clients as well as internal teams that we rely on to deliver satisfying solutions
●    Excellent verbal and written communication skills; being able to describe complex problems and procedures in an organized and thoughtful manner
●    Willingness to work independently to find areas of improvement and creative solutions that benefit our clients, our team, and the organization as a whole

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

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