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Director, Sales Excellence

Novi, Michigan Additional Location: Novi, Michigan | Mountain View, California Job ID: R-12943-2022

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

As part of the Sales Excellence & Growth Pillar team, you will be responsible for helping to develop a High-Performance Sales culture for our Automotive Division. This includes analyzing and developing systems to enable our Customer Groups to drive a passion for growth, do the basics brilliantly, and enable real-time ownership of their business. Sales Excellence responsibilities include conducting skills gap analyses, preparing learning material, and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on the job and recommend ways to increase productivity.  Ultimately, you will help increase the overall performance of our global sales teams and ensure they have the skills to achieve their goals.

Your Team

As the Director of Sales Excellence, you will be responsible for developing a high-performance, global sales team.  This role will support the Customer Groups in NA, EU, China, Japan, and India.

What You Will Do

  • Identify & develop the goals and expectations of our customer-facing team members

  • Work with Harman Leaders, Harman University, HR, and external organizations to develop training and coaching for programs

  • Work with Harman Leaders and HR globally to develop assessment and growth programs

  • Develop cross Customer Group events to enable collaboration and growth

  • Work with HR and Harman University to develop a career path and onboarding programs

  • Work with HR to develop recognition and incentive programs

  • Be the bridge to our Pillar: TEAMS

  • Conduct skills gap analyses to identify areas of improvement

  • Design training curricula within time and budget constraints

  • Produce physical and digital educational material (e.g. videos and case studies)

  • Onboard new salespeople

  • Coordinate individual and team performance review sessions to discuss strengths and weaknesses

  • Monitor sales objectives and results

  • Collect feedback from trainees and managers about training courses

  • Report on the impact of training programs (e.g. sales achieved)

  • Liaise with external trainers or industry professionals and organize seminars

  • Maintain updated records of training material, curricula, and costs

What You Need

  • Bachelor’s Degree in the related field.  

  • Minimum 10+ years of experience in sales or customer-facing program management role. 

  • Proven experience in creating and executing programs for training.  

  • Ability in working with external and internal customers in all regions

  • Excellent communication skills.

What is Nice to Have

  • Prior experience in the sale or program management of infotainment/audio, telematics, and/or connected service

  • Ability to be flexible and adaptable in a fast-paced/high-pressure environment, while always maintaining good customer relations.

  • Ability to assimilate information quickly, efficiently, and accurately from varying sources.

  • Ability to take initiative, while prioritizing and meeting deadlines.

  • Tenacious but professional approach.

  • Flexible with a high degree of determination and perseverance

What Makes You Eligible

  • Willingness to travel 30% of the time

  • Willingness to work in an office

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

What We Offer 

  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

  • Extensive training opportunities through our own HARMAN University

  • Competitive wellness benefits

  • Tuition Reimbursement

  • Access to HARMAN Campus Fitness Center and Cafeteria

  • An inclusive and diverse work environment that fosters and encourages professional and personal development

To protect our employees, customers, and communities, HARMAN requires all U.S. employees to disclose their vaccination status and share a copy of their vaccination card.  This confidential data will be collected by a trusted third-party vendor via a secure portal upon your start at HARMAN.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (


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