Skip to main content

Customer Program Manager I

Novi, Michigan Job ID: 125964 Additional locations: None

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Additional Work Location(s) ​​​​​:None

About the Role

As a Customer Program Manager I, you will be responsible for organizing and executing product development tasks. You will work in a cross-functional role planning, communicating, and team building and executing a development plan to Harman and customer requirements.

Your Team

You will not have any direct reports but will work with 7 global CPMs, interact with local/global engineering, sales, production/quality and finance teams

What You Will Do

  • Manage audio system programs (system, speaker, and/or amplifier) program teams, requiring both applications and international development engineering
  • Define tasks to be performed by cross-functional team in developing systems. Use task list to create a work breakdown structure. Use work breakdown structure to establish program schedule
  • Follow corporate product development (or applications) process
  • Ensure the compliance of team members
  • Ensure prompt decision-making is executed by promoting consensus decisions, intervening when consensus decision-making fails, and making unilateral decisions in the case of a deadlock
  • Understanding of embedded software in audio electronics
  • Understand all of the technical detail of the products used in all systems, both electrical and mechanical
  • Approve requirements and technical solutions for meeting requirements for all development products
  • Establish and manage program budget
  • Work with Sales, Supplier Engineering, and Design Engineering to set system cost target Meet system cost target
  • Set team goals for timeliness, customer issues, and quality. Lead team to meet goals.
  • Interact with all internal functions: design engineering, manufacturing, quality, purchasing, marketing, and sales
  • Negotiate resource allocations from functional managers. When a resource conflict occurs, negotiate a solution with functional managers and other program managers.
  • Serve as lead program interface with customer
  • Identify program issues as early as possible and drive resolution at the team level
  • Review selected suppliers and quotes, and participate in supplier reviews/selection as appropriate
  • Coordinate and oversee ordering of prototype and production tooling
  • Audit task completion. Report major deviations from plan to appropriate management
  • Provide monthly reports in requested format
  • Recommend continuous improvements development process. Complete other related duties as assigned by the supervisor.
  • Ability to work in a global matrixed organization and present at all levels

What You Need

  • Bachelor’s degree in Engineering or related field
  • 5 years overall experience
  • 2+ years related experience to be in program management, sales, quality, design, engineering management, or process engineering
  • Project management skills

What is Nice to Have

  • PMP certification preferred
  • Background in Automotive Electronics and Audio systems
  • Japanese OEM experience

What Makes You Eligible

  • Be willing to travel up to 10% domestic and international travel and occasionally to customer locations and Harman Plants
  • Be willing to work in an office in Novi, Michigan
  • Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

  • Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
  • Inclusive and diverse work environment that fosters and encourages career development opportunities
  • Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment
  • On-site opportunities to focus on personal well-being and development such as, onsite café, fitness center, weekly massage, fitness classes, and other onsite events promoted by our Employee resource groups
  • Professional development opportunities through HARMAN University’s business and leadership academies
  • Internal talent management leadership acceleration programs
  • “Be Brilliant” employee recognition and rewards program
  • Scholarship programs for employee family members


HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (


Sign Up For
Job Alerts

If you want to receive the latest events, news and information from HARMAN, as well as details on current opportunities that match your preferences and interests, you can sign up here.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Privacy Policy Consent