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Business Analyst - PLM

Novi, Michigan Job ID: 117636 Additional locations: None

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Additional Work Location(s) ​​​​​:None

Position Summary: Business Analyst – Product Lifecycle Management and Industry 4.0

In this role you will work with the business partners to identify and understand their needs, assess the impact of the system, process changes and document the same. You will use Business Process Modeling techniques and methods to capture the requirements. You will participate in the solution selection process by Defining the requirements , Develop selection methodologies/scoring . You will closely work with Solution Architects from Digital organization, Functional leaders from Business and build consensus to find the right and acceptable solution. This position is accountable for deliverables in Business Requirements, Training and User Acceptance testing phases of PLM projects. The analyst should have a good understanding of business processes, operational goals, and key business issues and priorities and should be able to successfully partner with business users and other areas of Digital to integrate solutions put in place by IT initiatives.

Job Responsibilities:

  • Strategic competencies
    • Envision creative solutions to business challenges through constant analysis of the organization's strategic business needs
    • Conduct ROI and benefits assessment on initiatives
    • Drive and challenge business units and their assumptions of how they will successfully execute their vision
    • Establish common processes and platforms; drive standards and best-practices

  • Project-related competencies

    • Initiation & Planning
      • Own the business case. Define the business problem and primary objectives of new projects
      • Engage is pre project prep work with the business unit integrators and business leadership to form business goals that lay the foundation for business requirements gathering
      • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
      • Proactively communicate and collaborate with external and internal customers to analyze information needs and business requirements and deliver the BRD, use cases, user experience and interface designs
      • Solution Selection Process
        • Develop scoring methodology and pattern
        • Work with Stake holders for Application scoring
        • Develop analytics and provide useful reports to stake holders
      • Use Business Process Modeling techniques and methods
      • Capture AS-IS and define TO-BE process
      • Participate in Workshop to finalize and prioritize functional requirements
      • Co-Ordinate and Develop Project plan involving testing and training
    • Project Execution
      • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
      • Critically evaluate and distinguish user requests from the underlying true needs
      • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
      • Lead user acceptance testing (UAT) planning and execution with business and IT
    • Closing
      • Obtain business alignment. Facilitate troubleshooting of remaining issues and bring conclusion
      • Actively participate in training strategy, planning, and coordinated execution.
      • Actively engage the power users from the business teams in training the end users

  • Professional competencies
    • Communication
      • Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management
      • Assist in the facilitation of team and user meetings
      • Deliver informative, concise, well-organized presentations
      • Understand how to communicate difficult/sensitive information tactfully
      • Develop relationships with users that foster better collaboration
      • Continually seek opportunities to increase user satisfaction and deepen relationships
      • Manage user expectations effectively
    • Leadership
      • Generate enthusiasm among team members
      • Challenge others to develop as leaders while serving as a role model
      • Manage the process of innovative change
      • Mentor and coach other Business Analysts and Solution Architects on the techniques and best-practices around the BA role, particularly around building verifiable requirements so they can play their roles more effectively and with more confidence
      • Manage projects acting as the project manager or project lead as needs dictate

  • Operational core competencies
    • Process Leadership
      • Lead cross-functional business process re-engineering teams and continuous improvement efforts
      • Support proactive provisioning of training to user community as required
      • Be the liaison between the business units, technology teams and support teams
    • Problem Solving
      • Quickly analyze and communicate the business process and data challenges caused by system issues
      • Exhibit confidence and an extensive knowledge of emerging industry practices when solving business process problems
      • Facilitate collaborative development of solutions to problems

Basic Qualifications:

  • Bachelor’s Degree required with 10+ years of experience in PLM, supply chain and manufacturing solutions
  • Good understanding of New Product Introduction (NPI) process
  • Working experience in defining PLM functionalities like Change Management, Configuration management, Supplier Management, Classification, eBOM to mBOM transformation, etc.
  • Certifications on Lean Business methodologies
  • PMP or other equivalent certification
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements using natural language
  • A global perspective with the ability to understand and work effectively in a culturally diverse organization
  • Experience working with and managing vendors
  • Proven ability to creatively solve business problems using technology solutions and processes
  • Excellent facilitation, interviewing and documentation skills
  • Possess understanding in the areas of PLM, IoT and smart manufacturing technologies
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Proven ability to influence outcomes through persuasion, effective communication, and relationship building
  • Ability to successfully engage in and lead multiple initiatives simultaneously

Desired Characteristics:

  • Business Analysis certification CBAP® or equivalent
  • Master’s Degree / MBA from a top-tier school preferred
  • Professional consulting experience
  • Ability to influence and drive change throughout the organization
  • Familiarity with tools such as Visio, SharePoint, JIRA,Confluence and AtTask

Eligibility Requirements:

  • Willingness to travel 10% of the time

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (


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