Skip to main content

Technical Lead - Production Support

Bengaluru, India Job ID: NR-9830
Apply

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

Back to Job Navigation (Overview)

Success Profile

What makes a successful Engineer at HARMAN? Check out the top
traits we’re looking for and see if you have the right mix.

  • Agile
  • Collaborative
  • Inventive
  • Innovative
  • Technical Capability
  • Results-Driven

Back to Job Navigation (Success)

Responsibilities

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

What You Will Do : Position Summary: Briefly describe the primary purpose and function of this position. The Technical production lead will be responsible for leading daily support team shift as a key member of the Ignite operations team reporting to Shift Manager. Job Responsibilities: List the professional and/or technical competencies needed when performing the key responsibilities of the position. Explain the degree to which this position affects the business (i.e. making decisions, defining or setting strategy, etc.). Please further explain the breadth of the impact this position has (i.e. affects own team, department, function, division, geography, etc.). Lead a daily support team shift as a key member of the Ignite operations team. Ensure 24x7 availability for critical systems identify, troubleshoot and resolve performance issues. Be a hands-on leader of a team of NOC / support engineers responsible to identify, triage and escalate issues to L3 or engineering teams to ensure issues are resolved with in SLA Accountable for ensuring ticket creation, updates, and resolution are accurately completed within SLAs. Manage escalation of critical customer issues. Serve as Incident Manager for Major Incidents and lead RCA closure Coordinate the resolution of customer issues from onboarding through implementation and production. Work closely with customers and internal teams to ensure Ignite platform operate as expected. Responsible for key IT Service Management components including Incident, Problem, and Change Management activities within shift. Lead daily shift hand-off calls to ensure 24/7 continuity of service between US/Italy & offshore support teams. Communicate status and action plans to internal stakeholders, partners, and customers including &lsquoC&rsquo level executives. Provide input to governance meetings and continuous improvement initiatives to reduce tickets and prevent repeated incidents. What You Need : Basic Qualifications: List the minimum and desired education (including degrees, licenses, certification or registrations) and experience needed to perform the key responsibilities of the position. Experienced Techical Support Lead with 7+ yrs experience Candidate should be a Graduate and from computer science background Linux certification Experience with ITIL or other industry-recognized Service Management discipline. Experience directing the efforts of others as either a senior resource or team lead or demonstrated readiness to assume this responsibility. Ability to work in 24x7 rotational shift Experience in java development back ground will be a plus Preferred Qualifications & Desired Competencies: Please list the preferred qualifications and ideal behaviors needed for this position based on the following: 24X7 rotational shifts (including night shifts and Weekend/holiday support) Experience in supporting complex enterprise solution with large volume of daily transaction and 99.99 SLA targets in 24X7X365 environment Experience in managing monitoring alerts, incident detection, resolution, and coordination of resolution efforts with both customer and internal resolver teams. Understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan. Developing new processes, recommending improvements to existing processes, and driving yourself and others to follow defined processes to ensure quality outcomes. Experience with Jenkins, Docker containers, Kubernetes Hands on experience on Linux L3 support including RH Linux, CentOS & CoreOS system administration, OS configuration and troubleshooting, experience on live server support and troubleshooting. Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafan, Nagios, ICINGA etc. is required. Strong knowledge of VPN, CIDR/Blocks, Security Groups Demonstrable knowledge of CD and CI process and framework for latest fixes, patches etc with at least one configuration tool like Puppet/Chef/Ansible Experience with relational and NoSQL database technologies such as Oracle, SQL Server, Postgre, Cassandra and MongoDB. Sound knowledge on AWS Infrastructure management, experience on AWS EC2, S3, DynamoDB, VPC, Cloudformation etc service is must. Must know configuration and set up of AWS services, troubleshooting the live environment issues, architecting AWS environment based on the requirement as well can co-ordinate with enterprise support. Excellent communication and customer handling skills. Understanding and adherence to customer SLAs Good to have Compliance understanding such as ITIL,ISO 27001 or SOX

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

Apply

Back to Job Navigation (Responsibilities)

Career Path

  1. Engineer

    An entry level role, the degreed Engineer knows and applies basic concepts and techniques of the profession under direct supervision and guidance. Minimum Qualifications: Bachelor’s Degree

  2. Senior Engineer

    A Senior Engineer provides a wider variety of technical support tasks using a combination of advanced engineering principles and techniques. They operate with little guidance/supervision as Subject Matter Experts (SME) in their defined area of specialization. Minimum Qualifications: Bachelor’s Degree + 5 years’ experience.

  3. Principal Engineer

    Principal Engineers are recognized as an emerging expert. They lead the conceptualization, design, implementation and testing of technologies, tools, or process while consistently demonstrating technical expertise and ingenuity. They demonstrate the ability to plan, define, and execute projects with no supervision. Minimum Qualifications: Bachelor’s degree + 12 years’ experience.

  4. Senior Principal Engineer

    Recognized as a technical expert, Senior Principal Engineers consistently demonstrate high levels of technical expertise, ingenuity and creativity. They develop and apply advanced technologies, engineering principles, theories and concepts, and have broad knowledge about the design and operation of systems outside of their specialty. Minimum Qualifications: Bachelor’s degree + 16 years’ experience.

  5. Distinguished Engineer

    A Distinguished Engineer has a strong record of creativity and innovation. They advance engineering principles, theories and concepts, and are recognized as a Company-wide authority in one or more technical areas. Minimum Qualifications: Bachelor’s degree + 20 years’ experience.

  6. Fellow

    A Fellow is an industry recognized expert with a significant body of peer reviewed research and journal publications and frequently speaks at conferences. Acts as a HARMAN ambassador. Minimum Qualifications: Bachelor’s degree + 25 years’ experience.

  7. Senior Fellow

    A Senior Fellow is the most accomplished of an elite group of engineers, widely recognized as a World renowned expert in their field of expertise. Minimum Qualifications: Bachelor’s degree + 30 years’ experience.

Back to Job Navigation (Career Path)

What
Employees Say

James

When faced with challenging projects, I ask the opinion of other engineers, make more mockups and try as many solutions as it takes to find the best one.

Ramya

I feel like our commitment to excellence drives me to make sure I collaborate with the right people and teams to deliver great results.

Zsolt

I work with some talented and experienced people at HARMAN. They drive me to find better solutions, and working with them helps me grow.


Benefits

  • On Demand Technical
    Training Resources

    Deepen your technology knowledge in Product Security, Android, Python, System, Software, and Hardware Architecture, and System testing.

  • Career Progression

    Transparent career progression with tangible and specific goals to work towards in preparation to meet your ultimate career aspirations

  • Collaboration

    Collaborate with a diverse group of end-to-end prototyping and research engineers, interaction and visual designers, software and hardware developers.

  • Global Impact

    Work with engineers from across the Globe to create world class design and production solutions.

  • Diversity & Inclusion

    Our engineers to take pride in their unique character, cultural and work identities and are encouraged to bring this valuable perspective to their work.

  • Health & Wellness

    Local health and wellness initiatives, resources and activities are provided to help you achieve work/life integration and support maintaining a healthy and active lifestyle.

Back to Job Navigation (Benefits)

Sign Up For
Job Alerts

If you want to receive the latest events, news and information from HARMAN, as well as details on current opportunities that match your preferences and interests, you can sign up here.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Privacy Policy Consent

Back to Job Navigation (Job Alert)