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Support Engineer

Bangalore, Karnataka Additional Location: Bengaluru, India Job ID: R-8858-2022
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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Basic Qualifications:

·Experienced Application Support Engineer with 5+ yrs experience in production support

·Candidate should be a Graduate and from computer science background

·Excellent communication and customer handling skills. Understanding and adherence to customer SLAs

·Certifications on AWS is desirable not mandatory

Preferred Qualifications & Desired Competencies:

  • 24X7 rotational shifts (including night shifts and Weekend/holiday support)
  • Must have production application support experience as requirement is 24X7X365 production support for client environment.
  • Experience providing generic solutions and avoid reoccurring incidents.
  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
  • Ability to support users on complex technical issues, data issues, problems related to supported enterprise platform
  • Experience with Jenkins, Docker containers, Kubernetes
  • Hands on experience on Linux support including RH Linux, CentOS & CoreOS system administration, OS configuration and troubleshooting, experience on live server support and troubleshooting.
  • Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafana, Nagios, ICINGA etc. is required.
  • Experience in writing queries in relational and NoSQL database technologies Postgre, Cassandra and MongoDB.
  • Strong sense of teamwork and inclusiveness.
  • Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
  • Adaptability and ability to work under pressure
  • Ability to provide on call 24x7 support.
  • Sound knowledge on AWS Infrastructure
  • Good to have Compliance understanding such as ITIL,ISO 27001 or SOX

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

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