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Site Admin/Linux Specialist

Basingstoke, United Kingdom Additional Location: Basingstoke, United Kingdom| Montigny-le-Bretonneux, France Job ID: R-11395-2022
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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Local Site Admin/ IT Administrator – Desktop Engineer Exposure and Responsibilities (indicative, but not limited to):

• Good experience in core End User services domain

• Understand requirements on the vision and roadmap on End user space

• Ability to design, deploy and manage end user computing environment. • Experience and knowledge in various methodologies and models for end user services delivery.

• Awareness and experience in practice development initiatives

• Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT

• Should demonstrate good communication and interpersonal skills

• Must have sound troubleshooting knowledge of Operating systems (MS-XP, MSWin 7, 8 & 10)

• Should have sound knowledge of Email clients, MS Exchange and 0365 • Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting • Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.

• Ensure desktop support internal processes and procedure are adhered to

• Manage incidents/ service requests assigned to them till resolution/ execution

• Handle end user escalation effectively and involve DSS lead accordingly • Route assign tickets to appropriate support group if necessary

• Identifying and escalating high priority, high severity issues

• Updating pending tickets with timely, precise and accurate updates

• Following up with end users, if necessary, for closure of pending tickets

• Following up with support groups, if necessary, for closure of pending tickets

• Creating and uploading knowledge article

• Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule

• Provide support to power users locally and remotely and resolve all issues on high priority. • Desktop Support. Understanding on Microsoft XP, Win7- 1&2, MS office 2007-10 support, MS exchange.

• 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, blackberry and iPhone user support, desktop imaging, familiarity with ghost, printer troubleshooting, remote access through Citrix and Cisco VPN Projector and audio-visual maintenance and support

• Support to Networks, Security, Server Admin and Telephony Team and handle Adhoc activities

Demonstrated Experience

• Experience: 5 years plus

• High Level of Linux expertise

• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting

• knowledge of Anti-Virus Clients, Internet proxy, patch management etc. • Sound knowledge of Email clients MS Exchange

• Sound Knowledge of Operating Systems (MS-XP, MS-Win 7, 8 &10) Required Skills

• Strong communication skills, both verbal and written

• Work well in team environments and be self-motivated/self-starting

• Strong listening skills and ability to innovate and brainstorm around business ideas and needs

• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven

• Able to derive results in an ambiguous setting and accomplish results in line with business needs.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

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