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Service Parts Analyst

Date: Jun 20, 2019

Location: Tijuana, Mexico, MX

Company: HARMAN International

Requisition Id : 115628

Additional Work Location(s) ​​​​​: Tijuana

Position Summary:

The Service Parts Analyst will drive resolution to complex customer orders for spare parts; collaborating with other teams in the Harman Professional Solutions division to achieve customer satisfaction. The activities performed by this position will improve fulfillment and eliminate aging on customer spare parts while developing a strong foundation in the data master to prevent recurrence.

This position will collaborate with sourcing, master data, procurement, distribution and customer service among other teams to achieve resolution from the collaboration efforts is key on this position. Developing efficient reports to drive the actions is critical as well.



Job Responsibilities:

  • Drive service parts fulfillment improvements globally
  • Develop analysis and actions to eliminate aging orders globally
  • Effectively communicate aging orders status to global regions
  • Coordinate proper material master updates for spare parts (pricing, purchasing info-records, lead-times, MOQ, etc.)
  • Expedite parts with buyers to achieve customer requirement dates
  • Planning and implementation of min/max levels for spare parts globally
  • Drive actions to prevent delay on the delivery of spare parts to customers
  • Report fulfillments globally and per region
  • Drive analysis and coordination to recover service parts from finish goods
  • Develop and deploy last time buy analysis
  • Deploy best practices in the different service centers related to aging resolution
  • Present ideas for operational, sales and logistic improvements based on analysis
  • Track and report on hot case status, customer satisfaction, service trends, and other key performance metrics
  • Provide on-going communication with management and inter-departmental functions
  • Interface as required with customers and suppliers to resolve issues and ensure company goals are met
  • Optimize the spare parts inventory level
  • Support and track NPI spare parts




Minimum Qualifications:

  • Bachelor’s Degree in Business or other like field preferred
  • 3-5 years experience in planning and procurement activities
  • 3-5 years experience with ERP Business Management software, preferably SAP.
  • 3-5 years experience in the MRP/Master planning cycle processes
  • Fluent in English; both verbal and written
  • Strong data analysis skillset
  • Strong problem solving skills applicable to processes – Six Sigma certification preferred
  • Effectively present information and provide solutions to the organization
  • Effective communication skills including cross-functional interactions
  • Drives positive change and continuous improvement, and accepts responsibility
  • Ability to travel, both domestic and international, as needed to support job scope
  • Proficient in PC software such as MS Office for word processing, spreadsheets, presentations, databases and in writing reports to upper management.
  • Must have a high level of sense of urgency and drive the business with data
  • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
  • The noise level in the work environment is usually quiet and within OSHA's standard requirements.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to use hands to touch and handle objects, tools, and controls and also to talk and hear.  The employee frequently is required to sit, stand and walk and reach with hands and arms.



Eligibility Requirements:

  • Willingness to travel 15%
  • Flexibility on working schedules to interact with different regions
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


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