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End User Services (EUS) Coordinator

Date: Oct 19, 2018

Location: Székesfehérvár, Hungary, HU

Company: HARMAN International




Job Responsibilities:

  • Ensuring stable DigITal operations and service availability in Hungary
  • Coordinating the DigITal activities of all Harman sites in the defined country
  • Coordinating the local service management staff, in close coordination and alignment with the respective EUS Hub Leader, Europe East
  • Process contributor for key IT service management processes including tool implementation and reporting
  • Maintaining the ITIL-based processes, related to DigITal operations and service management
  • Coordination, preparation and support for DigITal compliance and audits including ISO and automotive related certifications.
  • Reconcile, discuss and work with internal and external personnel on related audit topics
  • Review of relevant audit documents including the DigITal emergency manuals, policies, process descriptions, security briefings, in coordination with internal and external personnel
  • Management of records for all compliance and audit relevant DigITal service processes
  • Collecting and maintaining all relevant information about Key Performance Indicators related to the specific DigITal services in Hungary.
  • Contribute on publishing a monthly report of ongoing business issues, problems and progress as well as DigITal service related performance metrics and project progress
  • Ensuring disaster recovery and monitoring of all critical Infrastructure systems in the region
  • Participate and support the annual DCAFS budget process and coordinate with the EUS Europe East Hub Lead, to identify and plan Europe East IT costs and potential savings opportunities
  • Support the purchase approval process and coordinate with respective finance groups on budget and order approvals
  • Owner of the hardware asset management library for all DigITal systems used by Harman and its suppliers within the region
  • Ensuring Software License Compliance of Harman in Hungary
  • Secure CDMB, CI and Asset accuracy



Basic Qualifications:

  • Bachelor of Science in Information Systems or equivalent experience
  • 5+ years professional IT experience
  • good knowledge of IT Service Management
  • Experience in dealing with external IT service providers, globally-diverse and offshore teams
  • ITILv3 framework processes and activities certification


Our offer:

  • Be a part of an international team working with the world’s largest automotive manufacturers
  • Attractive salary package
  • Extensive technical trainings
  • Career development opportunities
  • Employee discounts on our HARMAN (JBL®, AKG®, HARMAN Kardon®) and Samsung products



HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


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