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Director, Digital Commerce Technology Leader

Date: Nov 6, 2018

Location: Stamford, CT, US

Company: HARMAN International

Requisition Id : 112784 

 

Job Title:  Director, Digital Commerce

Manager:  Senior Director, Digital – Customer Excellence

Location:  Stamford, CT or Novi, MI

Relocation:  No

Job Description

 

A Career at HARMAN

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.  We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies:  leadership, change-orientation, collaboration, judgment and a results-driven mindset.  At HARMAN, we expect brilliance.  You can expect a career full of brilliant possibilities. 

 

Position Summary:

The Director of Digital Commerce will be responsible for leading and evolving e-Commerce businesses through driving innovation in technology, engaging content, developing people and teams, displaying financial acumen, and implementing partnerships across operations, merchandising, digital marketing, and customer service teams in support of e-Commerce strategy. This role will lead the Digital Commerce team and will report into the Sr. Director, Digital Customer Intensity, Center of Competence. The candidate will participate in all aspects of the ecommerce development lifecycle – strategy, requirement definition, development, testing, deployment, and ongoing support.

 

Supervisory Responsibilities:

3 direct reports, 10 total team

 

Job Responsibilities:

  • Partner with Global and Regional eCommerce teams and customer service teams to translate ecommerce and customer service business strategy into technology solutions.
  • Provide technology vision and leadership to global digital team and project teams to ensure company is delivering high quality digital experiences.
  • Provide strong functional leadership to a team of developers through subject matter expertise, technology vision and code reviews/guidance.
  • Keep up with the fast-evolving ecommerce and customer service technologies and industry trends and make recommendation on new products or solution sets that adds value to the ecommerce business.
  • Provide guidance and oversight to development teams to ensure SDLC process is followed and the solution that is delivered is on-time, on-budget, and meets business objectives.
  • Encourage and mentor team members to maximize their abilities.
  • Work with business managers and other technology peers and team members to design advanced technical solutions to solve key business opportunities and build appropriate roadmaps.
  • Work with PMO and architecture group to evolve and optimize development methodology processes Drive efficiencies in the development organization through the use of tools, processes and effective resource management.
  • Participate in selection and management of external resources.
  • Ensure team compliance with development, security and other corporate policies and procedures.
  • Accountable for overall architecture that includes Salesforce Commerce Cloud, Marketing Cloud, Service Cloud, as well as third-party ecommerce technology providers (payment gateways, ratings and reviews provider, subscription services, etc.)

 

Basic Qualifications:

  • Bachelor's degree in marketing, advertising, business or a related field.
  • 10+ years of overall technology experience in web and ecommerce software development role and a deep knowledge of software development methodologies.
  • 3-5 years of experience with implementing ecommerce platforms preferably Salesforce Commerce Cloud and integration with other systems such as ERP, CRM, and payment systems.
  • In-depth knowledge of digital marketing trends & tactics - social media, email marketing.
  • Strong understanding of e-commerce, customer service, digital projects, and social media.
  • Must have experience working in e-commerce application using tools like Demandware [ Salesforce Commerce Cloud] , Salesforce Marketing Cloud, Salesforce Service Cloud, WCS, Hybris.

 

Preferred Qualifications & Desired Competencies:

 

  • Knowledge of Consumer Electronics market and market trends would be preferred.

 

  • Woking experience in Saleforce commerce cloud  ( SFCC )  is a major plus.

 

        Leadership: Demonstrate character, clarity, courage and commitment to high-performance

  • Build environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition

 Change Orientation: Champion a better, faster and simpler way of doing things

  • Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs

Collaboration:  Connect, engage and communicate with others

  • Encourage open expression of ideas; communicate effectively at all levels and build strong relationships

Judgment: Make sound decisions

  • Demonstrate critical thinking to take appropriate risk and make sound and timely decisions

 Results-Driven: Deliver extraordinary results

  • Strong analytical, critical thinking and problem-solving skills
  • Take initiative to achieve superior, quality results against internal or external standards of excellence

Customer Excellence

  • Co-innovate and exceed customer expectations. Engage collaborate, and understanding voice of the customer. 

Operational Excellence

  • Lean Six Sigma
  • Kaizen / Continuous Process Improvement

       Industry Experience

  • Automotive
  • Consumer Products
  • High Tech. - Software & Hardware

 

       Eligibility Requirements:

  • Willingness to travel up to 25% of the time
  • Willingness to work in a key location – Stamford, CT
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. 

 

 

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (www.harman.com)

 

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