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Technical Support - Field Application Engineer_Amplifier

Date: Jan 7, 2018

Location: Richardson, TX, US

Company: HARMAN International

Requisition Id : 104426 

Essential Responsibilities:

This position is responsible for pre and post sales technical support to consultants, contractors and end-users for Harman Professional Solutions’ networked audio products. This position will specialize in Harman Professional Solutions’ Amplifier products.

 

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive.  The omission of a specific duty or responsibility will not preclude it from the position.

 

  • Provide high-level technical expertise to both sales and clients worldwide; responds to situations where standard procedures have failed to isolate or fix problems.
  • Provides high-level technical expertise to all stakeholders of both large and medium scale networked audio systems.
  • Makes design recommendations to said stakeholders on best practice and correct utilization of Harman Professional equipment.
  • Troubleshoot networked audio systems to satisfactory resolution.
  • Interpret technical specifications and system scope narratives to determine the system functional and Graphical User Interface requirements.
  • Interpret technical system drawings to determine the correct products and their configuration for connection to other equipment.
  • Assists inside and outside sales personnel with understanding technical specifications and scope narratives.
  • Helps the technical customer services group develop collateral material to aide in the understanding of highly technical concepts.
  • Provides assistance with third-party control systems programmers interacting with Harman Professional equipment.
  • Reports software bugs and hardware problems back to Engineering through approved channels and tools.
  • Works with other Harman colleagues around the world to provide best in class support on a global scale.
  • Meets with potential and existing clients to showcase Harman Professional solutions and products.
  • Works with customers and sales partners to arrange training classes to meet with schedule demands; maintains flexibility to meet the needs of customers.
  • Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer. 
  • Helps provide direction to internal technical support team.

 

Basic Qualifications:

  • This position requires Associate Arts degree in a related field plus five plus years experience in the professional audio industry. 
  • This position also requires strong knowledge in networked audio and general audio principles.
  • This position requires extensive knowledge of company and competitors’ products. 
  • This position requires proven interpersonal and written communication skills. 
  • This position also requires strong computer skills using Microsoft Operating System and Office products.
  • Proven ability to work in a team environment.

 

Desired Characteristics:

  • Ability to handle a variety of projects simultaneously.
  • Ability to read, analyze and interpret sales and training material.
  • Strong technical knowledge of both company and competitors’ product lines.
  • Ability to effectively develop and present information to sales partners.

 

Eligibility Requirements:

  • This position must reside in Richardson, TX
  • Willingness to travel 33% of the time  
  • Willingness to submit to a background screen and a drug test

 

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (www.harman.com)


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Application Engineering, Technical Support, Technical Support Engineer, R&D Engineer, Electronics Engineer, Engineering, Technology

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