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Technical Support Engineer_Signal Processing

Date: Jan 7, 2018

Location: Richardson, TX, US

Company: HARMAN International

Requisition Id : 105132 

 

Position Summary:

This position is within HARMAN’s Professional Division.  This role will provide technical support to consultants, contractors and end-users with product and troubleshooting information relevant to the Harman Professional brands. This role will specialize in Harman Professional Solutions’ Signal Processing brands.

 

Job Responsibilities:

  • Providing customers, consultants, contractors, music stores, sales representatives and end users with product and Technical Support as well as troubleshooting information.
  • Provide Technical Support for Dynamics Processsing, Speaker Mgmt. Processing, Portable PA Equipment, and associated Software Apps.
  • Provide Technical Support for small/medium networked audio systems.
  • Troubleshoot networked audio systems to satisfactory resolution.
  • Provides assistance with third-party control systems programmers interacting with Harman Professional equipment.
  • Reports software bugs and hardware problems back to Engineering through approved channels and tools.
  • Attempt to resolve customer problems which avoid the customer having to ship product for repair.
  • Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.
  • Issue RA (repair authorization) numbers for returns, if necessary.
  • Oral and written communication with customers.
  • Create customer self help materials.
  • Excellent customer service skills a must. Incumbent will often be representing the company as regards to “first impression”.

 

Basic Qualifications:

  • This position requires Associate degree in a related field plus two plus years’ experience in the professional audio industry

This role requires experience in all or some of the following:

 

  • Pro Tools Digital Audio Workstation
  • Steinburg Cubase Digital Audio Workstation
  • SAP ERP
  • Network Servers and protocols
  • Switches
  • Routers
  • LAN / WAN
  • Digial Signal Processing (DSP)
  • Open architecture software experience

 

Preferred Qualifications:

  • This position also requires strong knowledge in networked audio and general audio principles.
  • This position requires extensive knowledge of company and competitors’ products.
  • This position requires proven interpersonal and written communication skills.
  • This position also requires strong computer skills using Microsoft Operating System, Office products as well as MAC OS X.

 

Eligibility Requirements:

  • Willingness to travel occasionally if required.
  • Willingness to work in an office located in Richardson, TX.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

 

 

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (www.harman.com)


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Nearest Secondary Market: Fort Worth

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