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Technical Support Engineer - Video and Control

Date: Jul 26, 2018

Location: Richardson, TX, US

Company: HARMAN International

Requisition Id : 110862 

Additional Work Location(s) ​​​​​:  


This position is within HARMAN’s Professional Division.  This role will provide technical support to consultants, contractors and end-users with product and troubleshooting information relevant to the Harman Professional brands. This role will specialize in Harman Professional Solutions’ AMX brand.


Supervisory Responsibilities:

This position does not have any direct or indirect reports.


Job Responsibilities:

  • Toubleshoot control systems, AV, and networking products in the following areas:
    • Netlinx, Java or other programming language ability
    • Wireless LAN topologies and troubleshooting
    • Audio and video systems design and signal troubleshooting
    • Network technology and operation
    • HW troubleshooting to module level
  • Work with customers over phone to perform diagnostics troubleshooting and resolutions.
  • Work with support and engineering teams to provide feedback and execute resolutions to field sites.Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.
  • Issue RA (repair authorization) numbers for returns, if necessary.
  • Oral and written communication with customers.
  • Create customer self help materials.
  • Excellent customer service skills a must. Incumbent will often be representing the company as regards to “first impression”.


Basic Qualifications:

  • This position requires Bachelor degree, or equivalent work experience in a related field plus two plus years’ experience in the industry

This role requires experience in all or some of the following:

  • Bachelor’s degree or equivalent work experience
  • Programming ability, AMX NetLinx, C, C++, or Java preferred
  • AV installation experience
  • Basic Electronics knowledge
  • Excellent written and verbal communications skills required
  • Excellent organizational skills
  • Proven leadership skills
  • Proven ability to work in a team environment
  • Good working experience with Microsoft Office Suite


Preferred Qualifications:

  • Cisco CWNA, CCNA certification
  • This position requires extensive knowledge of company and competitors’ products.
  • This position requires proven interpersonal and written communication skills.
  • This position also requires strong computer skills using Microsoft Operating System, Office products.


Eligibility Requirements:

  • Willingness to travel occasionally if required.
  • Willingness to work in an office located in Richardson, TX.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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