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Quality 0Km Engineer

Date: Mar 1, 2019

Location: Querétaro, Mexico, QUE, MX

Company: HARMAN International

Requisition Id : 114632 

Additional Work Location(s) ​​​​​:  

Job Responsibilities:


  • Perform diagnostic and analysis process on products received from customers as complaints.
  • Provide initial root cause analysis on customer complaints for quality, production and engineering departments.
  • Verify the warranty analysis when required in order to evaluate and confirm correlation between failure mode and root cause analysis.
  • Evaluate the functionality of bench tester and devices equipment used for analysis.
  • Perfoms test in accordance to the product specificatios.
  • Implement quality system and environmental management implemented in the company.
  • Initiate, recommend or provide solutions through established communication channels.
  • Report the performance of customer complaint to the Quality System management for review as a basis for improvement.
  • Set meetings in order to present analysis results to multifunctional team and propuse solution to customer complaint issues.
  • Participate in problem solving and QRQC meeting providing technical information of failure modes found of the pieces analyzed.
  • Identify and define test processes and equipment needed for new projects
  • Other activities as required by the Sr. Quality Manager.



 Basic Qualifications:


  • Integrity.
  • Innovation.
  • Inclusion.
  • Teamwork & Respect.
  • Excellence.
  • BS Technical Engineering Degree.
  • Quality System, measuring equipment, electronic systems.
  • 2 years of prior experience in industrial product manufacturing environment.
  • 2 years of prior experience in electronic diagnostic and analysis on automotive ECU’s
  • VDA
  • Knowledge of Quality Systems (IATF 16949, ISO 9001).
  • Computer knowledge (Office: Word, Excel, Power Point, SAP, LabVIEW, etc.)
  • Advance knowledge in electronics
  • Knowledge in CAN, RS232, I2C communication protocol
  • Software debug knowledge
  • Log  file interpretation
  • Schematics and layout interpretation
  • QNX interpretation
  • Embedded software knowledge
  • English 90%.
  • VDA 6.5 knowledge (Product Audit)


HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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