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Customer Analyst

Date: Apr 19, 2018

Location: Querétaro, Mexico, QUE, MX

Company: HARMAN International

Requisition Id : 107942 

Additional Work Location(s) ​​​​​:  

Job Description

A Career at HARMAN


We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between. We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment and a results-driven mindset. At HARMAN, we expect brilliance. You can expect a career full of brilliant possibilities.


Position Summary:


Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning. Compliance with the IATF16949 standard, the specific requirements of the clients, Quality Management System (BMS and QMS Apps) and with the Environmental Management System.


Supervisory Responsibilities:




Job Responsibilities:

  • Review customer portals (requirements, tracking shipments, production capacity and update compliance rate)
  • Make plans production according to customer requirements.
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is entered correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any non-compliance related
  • And other activities assigned by Customer Manager.



Basic Qualifications:


  • Integrity.
  • Innovation.
  • Inclusion.
  • Teamwork & Respect.
  • Excellence.
  • Engineering, International Business, Finance or Administration Degree.
  • 1 year of related experience.
  • Experience in the automotive industry preferably.
  • Ability to work under stressful conditions.
  • ERP Systems Knowledge
  • Computer Knowledge
  • Schedule Availability
  • Knowledge of IATF 16949:2016 and ISO 14001.
  • English 80% (reading and writing that allow fluid presentations)
  • Specific Customer RequiremenTraining on Portal – As Customer Requirement



HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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