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Order Management Specialist

Date: Feb 21, 2019

Location: Northridge, CA, US

Company: HARMAN International

Requisition Id : 115292 

Additional Work Location(s) ​​​​​:  

A Career at HARMAN

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.  We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies:  leadership, change-orientation, collaboration, judgment and a results-driven mindset.  At HARMAN, we expect brilliance.  You can expect a career full of brilliant possibilities. 


Position Summary:  

The Order Management Team supports the processing of customer purchase orders from receipt to delivery. We ensure all aspects of the customer experience is timely, accurate and transparent. The tools we use are SAP, On-Line B2B tool, EDI and collaboration.


Supervisory Responsibilities:  None.


Job Responsibilities:

The Order Management Specialist will process customer orders in to SAP acting as the single point of contact for the customer and our internal teams. Order processing includes material availability, delivery, as well as the review of terms of sale to confirm HARMAN and our customer are aligned. Orders include, purchase orders, return authorization requests, and finance requested and approved transactions. In addition to manual system processing, the specialist will need to support our customers and sales team with our on-line order tool.

Essential Responsibilities:

  • Report Analysis
    • Open Order
    • Pricing
    • Allocations
    • Modifications
    • Invoicing
  • Customer Specific EDI transactions and corrections
  • Adherence to compliance cadences and processes.
    • Modifications
    • Order Releases
    • Data Integrity
  • Process customer purchase orders within 2 hours of receipt (RUSH 40minutes)
    • Communicate and resolve challenges through appropriate channels
    • Ensure accuracy of material, qty, pricing, shipping and terms of sale.
    • Ensure required approvals are provided.
    • Review inventory availability
      • Action Allocations
    • Communicate inclusion/exclusion issues to sales and CRM admin
    • Communicate credit hold/payment requirements to sales and credit department
    • Communicate DROP SHIP information/Expedited Orders to UPS
  • Process Return Authorization requests: 3hrs of receipt.
    • Issue return label or Arrange pickup with warehouse as needed
    • UPS/HD Tech/UR RA requests will take priority as return is in house awaiting processing.
  • General Order Queries – 2hrs
    • Tracking
    • Availability
    • Back Orders
  • Quotes:
    • Pricing
    • Freight

Basic Qualifications:

Candidates must have the ability to prioritize and multi-task in a high energy environment. Ideal candidates will have a strong desire to learn and be comfortable collaborators. Strong written and verbal communication skills are a must.

  • Must have a high level of computer literacy
  • Must be proficient in Microsoft Excel and Outlook
    • Basic Formulas (Vlookup/Pivot tables)
  • Knowledge of SAP


 Preferred Qualifications & Desired Competencies


  • Bachelors degree in business administration and/or experience in equivalent
  • Detail oriented, price, material, qty, value accuracy, exception identification.
  • Strong organizational and prioritization skills
  • Require excellent written and verbal communication skills
  • Able to adapt to change
  • Must be able to multi-task and work in fast paced environment
  • Customer Focus:  Ownership of processes and customer experience, ensuring exceptional service and quality to external and internal customers.
  • Self-Awareness:  Accepting responsibility for personal development and actions and misses.
  • Have clear objectives and strives to exceed them.
  • Ability to identify areas in need of development.


Eligibility Requirements:

  • Willingness to work in an office in Northridge, CA
  • HARMAN will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.



HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


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