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Service Specialist

Date: Jan 9, 2019

Location: Manila, Phillippines, PH

Company: HARMAN International

Requisition Id : 114525 

Additional Work Location(s) ​​​​​:  

  • Manage and optimize the service and operational procedure of service centers
  • Monitor TAT / response time / completion / critical  spare / as per KPI daily
  • Ensure  availability of spare parts for  servicing in time
  • Ensure the parts are ordered to vendor in time
  • Monitor the Stock level to avoid wastage
  • Periodic review of stocks and planning is done
  • Be responsible for the distributors service support
  • Ensure that accounting is done for the proper usage of consumables, tools and spares by the operations team.
  • Ensure that the cost is under the budget 
  • Regular periodical meeting with the team for their Development and improvement
  • Assist operation in handling customer
  • Ensure that the customer is treated fairly
  • Ensure that the correct pricing is provided
  • Ensure the process is followed for the aggrieved customer
  • Check the customer’s feedback and take corrective actions
  • Ensure the process in place on constantly measuring customer satisfaction and continuous improvement in place
  • Manage customer data base and other related information for service and relevant analysis

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


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