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Service Administrator

Date: Nov 30, 2018

Location: Cambridge, UK, GB

Company: HARMAN International

Requisition Id : 113803 

Additional Work Location(s) ​​​​​:  

Position Summary:

The Sales Support Coordinator is responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, Parts order processing for domestic and international customers as well as Inter-Company and RMA Processing


Job Responsibilities:

  • Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction.
  • Represent Harman Luxury Audio as liaison for Customer Support activities related to product availability, quotation, order processing, product shipment, account status.
  • Supporting Support & Service Engineers and Managers.
  • Daily review of open orders, Process orders, forms, applications and requests.
  • Organize and prioritize workflow to meet customer timeframes while managing multiple assignments at once.
  • Coordinate shipments through creation of coversheets & shipping instructions.
  • Coordinate logistics with customer designated forwarders & schedule pickups.
  • Liaising with the warehouses for UK, EMEA, US & ROW orders.
  • Direct requests and unresolved issues to the designated resource.
  • Prepares documentation including pro forma invoices, packing lists.
  • Ensures central database is kept up to date..
  • Liaises with accounts department regarding dealer financial status.
  • Assisting Customer Support department with phone and email queries.
  • Booking RMAs from dealers and distributors


Basic Qualifications:

  • Knowledge of customer service principles and practices
  • Knowledge of ERP Systems and CRM applications. (SAP & Salesforce preferred) 
    Willingness to learn other applications and programs required
  • Excellent verbal and written communication skills
  • Ability to handle stressful situations with a customer
  • Maintain high-level of customer service expected by our internal and external customers

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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