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Customer Quality Manager Automotive (m/f/d)

Date: Mar 17, 2019

Location: Brussels, Belgium, BE

Company: HARMAN International

Tasks & Responsibilities:


  • Central coordinator & single contact for Customer Quality
  • Coordinating & steering of customer specific Q- processes
  • Planning & leading of customer quality projects and steering of task forces


Launch Assurance Management

  • Support of launch assurance in the related European plants
  • Coordination of overall Q assurance in close collaboration with the relevant plants
  • Support product analysis including SW traces at the customer
  • Short term analysis and coordination of customer complaints at customer plants

Supporting European plants

  • Controlling over escalations and customer related corrective actions
  • Quality related communication towards customer for changes of product and processes overall European plants
  • Escalation management short term analysis and coordination for customer complaints at customer plants

Problem Solving Management

  • Leading of task force activities with management reporting
  • Assessment of corrective action effectiveness
  • Responsible for the Q part of customer score card



Skills & Requirements:


  • University degree in Information Technology or equivalent education (Electronic Engineering - Software)
  • Experience in (technical) customer communication (OEM) software and hardware related.
  • Skills in Coordination and leading of Quality processes
  • Minimum 5 years experience within engineering or manufacturing of automotive Software / Electronics
  • Experience within project-and escalation management
  • Experience in negotiations with customers
  • Well structured way of working with good interpersonal skills
  • Language skills – English written and spoken


Our Offer:


  • International working environment and exciting projects
  • Attractive salary package
  • Training-on-the-job and an extensive individual training program (e.g. at our HARMAN University)
  • Exciting career development opportunities
  • A package of various employer benefits such as
    - flexible work schedules
    - employee discounts on our HARMAN products (Harman/Kardon, JBL, AKG)
    - free parking space
    - and much more...


HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  ( #LI-GT1


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