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Customer Quality Manager

Date: Apr 19, 2018

Location: Auburn Hills, MI, US

Company: HARMAN International

Requisition Id : 98704 

Additional Work Location(s) ​​​​​:  

A Career at HARMAN

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.  We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies:  leadership, change-orientation, collaboration, judgment and a results-driven mindset.  At HARMAN, we expect brilliance.  You can expect a career full of brilliant possibilities.  


Position Summary:

The Customer Quality Manager will work onsite at FCA in Auburn Hills, providing quality resolution to the customer throughout the product lifecycle (development, launch, and warranty). The person in this role will be the voice of the customer within Harman, and will work in cross functional teams  (program management, engineering, and operations) in addressing customer concerns.


Job Responsibilities:

  • Lead weekly 0-km response cross-functional team meeting to drive root cause analysis to resolution/closure in a timely manner ensuring PDCA for corrective actions.
  • Investigate any End Of Line test (Huntsville) related concerns using diagnostic tools available and document the findings which includes (but not limited to): part number level, VIN, SW level, serial number, observed DTC/EOL failure.
  • Obtain vehicle BUS logs of concerns as they occur in vehicle and incorporate in problem solving.
  • Represent Harman at customer meetings for quality/warranty issues.
  • Support customer quality continuous improvement initiatives and Safe Launch Plan activities
  • Lead weekly warranty response cross-functional team meeting to drive root cause analysis and ensure completion of PDCA for corrective actions
  • Support and set up warranty return analysis with the OEM, including in-vehicle evaluation (where needed).
  • Lead problem analysis and improvement efforts by applying, training and encouraging the use of modern quality tools - such as FMEA, 8D methodologies.
  • Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned.


Basic Qualifications:

  • Bachelor’s Degree
  • Five+ years' of previous experience in Quality, Manufacturing Engineering, Warranty, or Program Management
  • Experience with statistical methods, problem solving methodologies (8D, 3x5 Why, PPAP, FMEA, and automotive quality management systems
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must be able to lift up to 50 lbs.


 Preferred Qualifications & Desired Competencies:


  • Experience with electronics, or electromechanical manufacturing highly desired
  • ISO 14001 and TS 16949 Experience
  • Experience with FCA manufacturing, quality and engineering
  • FCA Supplier Portal
  • Over five years of technical electronics manufacturing experience highly desired


Eligibility Requirements:

  • Must have valid driver’s license
  • Willingness to travel locally 10-20% of the time
  • Willingness to work in an office in Auburn Hills, MI
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen



HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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