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Field Quality Engineer

Date: Apr 19, 2018

Location: Atlanta, GA, US

Company: HARMAN International

Requisition Id : 107990 

Additional Work Location(s) ​​​​​:  

A Career at HARMAN

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.  We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies:  leadership, change-orientation, collaboration, judgment and a results-driven mindset.  At HARMAN, we expect brilliance.  You can expect a career full of brilliant possibilities. 


Job Responsibilities:

  • Supports Harman Production facilities as the primary customer on-site contact for any product quality related issues
  • Provide monthly quality reports required by Harman plants and customer
  • Work daily with HBAS program team to handle system and manufacturing issues 
  • Develop and establish a close and strong relationship with customer key contacts 
  • Initiate preliminary investigation of suspect products reported at customer global locations 
  • Confirm failure mode of product using A-B-A process 
  • Dispute any discrepancies with the customer until quality records reflect accurate results
  • Present 8D to the customer for the closure of the issue, and ensure customer records are accurate with final PPM, and dispute any discrepancies with the customer until quality records reflect accurate results
  • Initiate, implement, and drive containment actions at the customer location, including training and supervision of inspectors of sort and rework methods, acceptance criteria, part marking, and part tracking
  • Establish a clean point at the customer location, communicate clean point to all involved organizations including the customer 
  • Coordinate the segregation and disposal (scrap, ship back to manufacturing plant and/or rework) of the faulty or suspicious product
  • Support product launch activities and product trial runs at the customer location
  • Provide technical support for the customer directed by Harman Development activities 
  • Assist customer with functional tests, flashing, debugging, and validation of Production parts
  • Monitor quality leading indicator KPI data, work proactively to maintain positive trends


Basic Qualifications:

  • Excellent interpersonal skills
  • Excellent verbal, written, communication and presentation skills
  • Team oriented self-starter with strong leadership
  • Skilled in basic quality problem-solving tools, 8D, 5-why, Pareto Analysis, Cause & Effect Analysis, Risk Analysis
  • Skilled with MS Office Software, Outlook, Word, Excel, Powerpoint
  • Base understanding of APQP and PPAP requirements
  • Bachelor’s degree or equivalent work experience (electronics concentration)
  • At least 3 years’ of experience in the automotive industry manufacturing and assembly environment.
  • At least 3 years’ of experience with automotive quality systems
  • Prior experience with Automotive OEM or Tier1 customer management


Preferred Qualifications:

  • Knowledge of Hyundai and Kia Group Standards
  • SAP software skills
  • Previous experience with Automotive Infotainment and Audio Systems
  • Working knowledge of vehicle bus systems (CAN, MOST, I-bus) along with supporting analysis tools (Canoe, MOST-Optolyzer, and Ediabas)
  • Korean language skills


Eligibility Requirements:

  • Willingness to travel 20%
  • Willingness to work in an office located in Montgomery, Alabama (HMMA) and West Point, Georgia (KMMG)
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen


Other Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must be able to lift up to 50 lbs.



HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (


Nearest Major Market: Atlanta

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