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Sr Manager, Customer Interface Engineering

Date: May 22, 2019

Location: Aichi, Japan, 23, JP

Company: HARMAN International

Requisition Id : 115649 

Additional Work Location(s) ​​​​​: Aichi, Japan 

Position Summary:

The Customer Interface Engineering Manager will be responsible for interfacing between the Japan OEMs and Harman on Program/Systems and priority issues in Hardware.  In this role, you will be responsible for interpreting and conveying the customer’s needs and requirements to Harman’s global team and vice versa.  A key goal is to achieve flawless launches for every program and ensure alignment of requirements and goals between the customer and Harman. 


Supervisory Responsibilities:

This position has reports including customer interface SW, Requirement analysis engineers, and Satelite/Resident engineers, Validation Engineering.


Job Responsibilities:

  • Manage customer interface engineering team in Japan including personnel development and escalation support.
  • Lead customer interface and customer communication strategy in Japan, US/MX, and EU on key Engineering/Program/Quality related subjects.
  • Work with customer engineering management team to execute communication strategy and drive completion of customer / internal deliverables
  • Interpret and/or negotiate customer requirements for core engineering
  • Ensure traceability between customer requirements and test cases.
  • Lead change management and negotiation for customer change requests.
  • Detailed HW and SW DRBFM reviews with the customer’s engineers.
  • Support initial investigations for field and development issues at customers’ sites.
  • Identify and facilitate country-specific certification and meeting of regulations.
  • Facilitate customer drawing submission process including maintenance of notes, standards, and labels.
  • Ensure adherence to engineering best practices / processes and facilitate creation of new best practices as appropriate
  • Manage / coordinate customer communication with Japan OEMs and build a good relationship with them.
  • Coordinate communications between core engineering global team and Japan OEMs.
  • Recommend continuous improvements development process.  Complete other related duties as assigned by the supervisor.


Basic Qualifications:

  • Bachelors in Engineering
  • 5+ years related electronics experience
  • 5+ years management experience prefered
  • 5+ years in automotive engineering
  • 5+ years experience in direct interfacing role with TOYOTA and/or other Japanese OEMs
  • Proficient in Japanese language
  • Able to communicate in English (spoken and written)
  • Proven and effective communication, analytical, judgment, initiative and execution skills.


Preferred Qualifications:

  • Expertise in driving complex problem investigations, cost reduction projects, and program deliverables
  • Business acumen
  • Analytical thinking
  • Drive for Results, Team Player, Change Orientation, Customer Focus, Self Awareness
  • Experience with managing distributed development teams is preferred


Eligibility Requirements:

  • Willingness to travel 20% of the time
  • Willingness to work in an office Nagoya, Japan.

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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