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Senior Engineer, Quality

Date: Apr 23, 2019

Location: Aichi, Japan, 23, JP

Company: HARMAN International

Requisition Id : 116157 

Additional Work Location(s) ​​​​​: Aichi, Japan 


The primary responsibility of this position is to ensure that quality and other customer quality support requirements are satisfactorily met for car audio systems supplied to Toyota. Tasks and support will span all phases of the program lifecycle; from early development, pre-production phase, launch, field quality to after-sales warranty support. The position requires close interaction and coordination between Toyota and HARMAN support teams located globally to ensure quality targets and requirements are satisfactorily fulfilled.



  1. Maintain an expert knowledge level of Toyota quality requirements including SQAM deliverables. Ensure these requirements are clearly understood and met by HARMAN.
  2. Maintain an excellent overall knowledge of HARMAN processes, products and quality systems to ensure effective coordination and closure of quality related issues with Toyota.
  3.  Meet with Toyota representatives regularly to report corrective actions and updates about quality improvement activities. Obtain customer feedback and cascade appropriately within Harman.
  4. Champion and lead issues on returned units from Toyota. Work closely with cross-functional teams on corrective and preventive actions.  
  5. Prioritize, initiate and track issues (including return part status) to ensure they are resolved and closed in an effective and timely manner. Use Harman system tools such – SAP, JIRA and Siemens CAQ.
  6. Monitor and analyze warranty data to identify trends to establish priorities to help focus teams on specific issues. Participate in dealer scrambles, go-n-sees as required.
  7. Prepare summaries of issues and corrective action status at frequencies required by Toyota; in addition to preparing internally requested reports. Support preparation of PPM improvement plans for Toyota.
  8. Ensure that improvements to prevent defects are reflected in company products, processes and control systems (D/P-FMEA, Lesson Learned lists, Control Plans and Best Practices guidelines).
  9. Involve early in product development (PLM) cycle to ensure lessons learned from 0km and warranty issues are applied to new designs. Participate in internal and external Design Reviews (DR’s) as required.
  10. Involve in preparation of plans for site support activities for new program launches at customer assembly plants. This includes the preparation and set up of test jigs.


  1. Identify and prepare capital budget estimates to improve and upgrade equipment capabilities to support business requirements.



Completes other related duties as assigned by functional management or their delegate.




Bachelor’s Degree in Electronics (preferable), Electrical Engineering or in Mechanical Engineering is required.



A minimum of seven to ten years of domain level work experience is required preferably in the automotive sector or in the consumer electronics industries, with experience directly working in quality being required. Knowledge of high volume manufacturing production processes, electronics and assembly is required. Candidate should also have experience and capabilities to communicate and working smoothly in multi-cultural and lingual environments with overseas teams. Competent skills or aptitudes using test equipment such as oscilloscope, signal generator, multi-meter will be considered an asset. Any kind of software programming skills is also a desired skill although not absolutely required.



Certifications in quality engineering or in electronic diagnostics are highly desirable but not absolutely essential. 


Language Skills                   

Excellent proficiency to communicate comfortably and effectively in both spoken and written Japanese and English is required.



Excellent PC skills using MS Office Suite is required. Domestic travel and occasional international business travel is required. A full driver’s license (Japan and International Driving Permit) is required



Working Knowledge                

Requires a thorough knowledge of statistical and analytical methods



for deducing relevant information from masses of data. Strong background in computer applications and database manipulation. Applies education, training, and experience toward mastery of job requirements.



Uses data and facts to substantiate position on an issue.  Demonstrates ability to take charge when necessary.  Manages self-control to ensure the ideas of others are heard and understood.


Work Habits                          

Effectively plans and organizes projects impacting the work of others.  Meets deadlines.  Adapts to change.


Character Strength                  

Overcomes obstacles to getting the work done.  Keeps promises and meets commitments.  Demonstrates personal integrity in all interactions.  Maintains confidences.


Communication Skills               

Communicates detailed or technical information clearly.  Logically organizes ideas.  Demonstrates ability to lead meetings, speak in public, and prepare written correspondence.  Demonstrates sufficient business vocabulary to communicate effectively and develop professional rapport with others



Uses techniques to manage stress so that it does not interfere with the accomplishments of the work.  Maintains calm demeanor even during stressful periods.  Demonstrates ability to accept criticism.


Emotional Maturity                  

Demonstrates ability to work effectively with others possessing less experience or technical expertise.  Can accept decisions that go contrary to personal preferences.  Can accept compromise.


Scanning Accuracy                   

Pays attention to details affecting overall outcome of work.  Identifies trends and problems accurately and quickly.


Mental Alertness                      

Demonstrates the ability to conceptualize.  Solves problems through deductive reasoning.



Recognizes the motivations and hidden agendas of others.  Accurately relays progress, obstacles and opportunities.



Takes appropriate role in the team, leading or following.  Accepts the decisions of the team.



Displays empathy and maintains solid working relationships. Accurately interprets the feelings of others.  Demonstrates compassion through words and actions.


Success Orientation                 

Driven to accomplish more than is necessary.  Seeks to exceed established standards.  Is innovative and creative in accomplishing the work.



Performs activities which are uncomfortable in order to achieve personal growth.



Manual Dexterity:              

Limited manual dexterity required.


Physical Effort:                   

Work may require handling lightweight materials or equipment with no special speed or exertion.


Working Conditions:          

Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features.



Negligible.  Little or no exposure to hazards.


Eligibility Requirements:

  • Willingness t travel 25% of the time
  • Willingness to work in an office in Nagoya, Japan.

HARMAN ( designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.  With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.  HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!  (

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