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General information

Location:
IN_Pune_Embassy Tech Zone _Rajiv Gandhi Infotec Park_HCS
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-36955-2024

Description & Requirements

What You Will Do :

Job Profile
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-Expert level technical support for network security product.
-Handling customer technical escalations.
-Troubleshooting, diagnosing and resolving technical customer issues.
-Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need :

Skill sets desired
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• Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills – DDOS, IPS, IDS, Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres, sqlite

Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)

Other:

•Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.

•Outstanding customer service and advanced written and verbal communications skills.


HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.